GCC - Application Support Specialist ( Procurement)

Overview

Support the digital transformation of procurement processes, tools, procedures, and working methods as a GCC Application Support Specialist. Provide business support and knowledge transfer while contributing to application development, upgrades, user and supplier training, and digital procurement application evolution.

What you'll do

• Act as the local Solution Owner and single point of contact for local administration.
• Manage Level 1 and Level 3 incidents and alignment between vendor and Air Liquide tools.
• Perform data quality control, data cleansing, user access management, and BulkUpload/BulkUpdate of data.
• Support application evolution, upgrades, releases, and feasibility studies for new feature implementation.
• Liaise with DDS and Procurement technical teams during feasibility studies.
• Collaborate with business process owners and Digital Managers to define evolution needs.
• Execute application testing during releases under group solution team coordination.
• Communicate functional and technical application changes to stakeholders and the user community.
• Train and upgrade self to become the SME of the Digital Procurement application.
• Define tool processes and document system changes throughout application evolution.
• Document SOPs for existing and new workflows.
• Prepare gap analysis documents and maintain change history for new releases.
• Develop digital promenade self-help resources for each module.
• Prepare tutorial videos, update training materials, and build a knowledge repository including FAQs, DIY material, and training videos using MPTC.
• Develop an annual training plan with stakeholders.
• Organize and deliver regular, ad hoc, onboarding, and new-functionality training sessions.
• Build and maintain a training dashboard.

What you'll need

• Minimum experience of 3 years in a similar domain from the IT industry / GCC setup.
• Strong communication skills.
• Understanding of procurement processes.
• Knowledge and experience in data management (ETL).
• Proven ability to coordinate and work with large and diverse teams.
• Strong documentation skills, including developing workflows, documenting functional/technical information, and preparing/updating training materials.
• Experience with any ticketing management tools.
• Autonomy, responsiveness, and a digital mindset.
• Fluent English.

Nice to have

• Exposure to SAP.

Details

• Location: Pune GCC.