Ocean Dispute Resolution Senior Specialist

Overview

Senior Specialist for ocean dispute resolution and collections, acting as a single point of contact for dispute and collection matters for North America.

What you'll do

• Direct and control disputes operations activities in line with Maersk processes, strategies, and methodologies.
• Partner with stakeholders to ensure quality closure of disputes and collections activities (B2B) against agreed KPIs.
• Act as an invoicing resolution point of contact for customers and proactively communicate dispute status.
• Analyze disputes received using various systems, understand the customer’s dispute, and document root causes.
• Seek continuous improvements by correcting issues and resolving disputes.
• Coordinate with Finance and Commercial (GSC, Regions and Clusters) and ensure timely payments against disputed and non-disputed amounts.
• Deliver dispute-to-collection end-to-end performance including collection KPIs (e.g., 30+/90+ and On Account Cash & Dispute resolution).

What you'll need

• Work experience directing and controlling disputes operations activities is implied but no years are stated.
• Ability to analyze disputes using various systems is required.
• Experience addressing and documenting root causes for disputes is required.
• Ability to coordinate with Finance and Commercial stakeholders is required.
• Ability to minimize gaps between DSO & BPD/SO and deliver collection KPIs is required.
• Ability to provide analysis and conclusions for management decisions is required.

Details

• Location: Chennai, India.
• Work mode: 5 days work from Office.
• Shift timing: 6pm to 3am.