Dispute Analyst

Overview

The Dispute Analyst manages, investigates, and resolves customer payment disputes and deductions for the Credit & Accounts Receivable (AR) department.

What you'll do

• Investigate customer deductions, short payments, overpayments, and disputed invoices.
• Analyze dispute documentation, remittance information, payment history, and customer communications.
• Determine root causes and assign or update dispute classifications and reason codes.
• Manage disputes from case creation through final resolution and closure.
• Coordinate with internal stakeholders to obtain information and drive dispute resolution.
• Generate/process authorized adjustments and maintain dispute records in ERP systems (SAP/Dispute Management tools).

What you'll need

• Bachelor’s degree in finance, Accounting, Commerce, Business Administration, or a related field.
• 2-5 years of relevant experience in Dispute Management.
• Technical skills in SAP (FI-AR, FSCM, Dispute Management) or an equivalent ERP system.
• Advanced Microsoft Excel skills.
• Knowledge of dispute reason codes and common dispute types (deductions, rebates, freight claims, pricing discrepancies, tax disputes, invoice reconciliation).
• Strong analytical/problem-solving, communication, and prioritization skills.

Details

• Location: Hyderabad, Telangana.