Operations Engineer

Overview

Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

What you'll do

• Administer and support enterprise Windows Server environments, including Windows Server 2019 and Windows Server 2025.
• Manage and maintain enterprise Print Server infrastructure.
• Configure and manage printers, print queues, print policies, and driver deployments.
• Perform server installation, configuration, patching, upgrades, and maintenance activities.
• Monitor server health, performance, storage, and system availability.
• Troubleshoot server, printing, and infrastructure-related issues.
• Develop and maintain automation scripts using PowerShell.
• Support Active Directory-integrated server and print services.
• Manage server security, access controls, and compliance activities.
• Perform backup validation and disaster recovery support activities.
• Ensure adherence to ITIL processes including Incident, Change, Problem, and Service Request Management.
• Create and maintain technical documentation, SOPs, and operational runbooks.
• Collaborate with infrastructure, networking, security, and support teams.
• Participate in infrastructure upgrades, migrations, and transformation initiatives.

What you'll need

• Minimum 7.5 years of experience is required.
• Minimum 3 years of experience in Microsoft Windows Server Administration.
• Must have skill: Microsoft Windows Server Administration.
• Strong hands-on experience in Windows Server 2019.
• Strong hands-on experience in Windows Server 2025.
• Strong hands-on experience in Print Server Administration.
• Strong hands-on experience in PowerShell scripting.
• Strong understanding of ITIL processes and IT service management best practices.
• Excellent verbal and written communication skills.
• Strong troubleshooting and analytical skills.
• Ability to work independently and within global teams.
• Good stakeholder and customer management capabilities.
• Good understanding of Active Directory integration, DNS and DHCP concepts, Group Policy basics, server patching and maintenance, printer deployment and driver management, Windows Server security and hardening, and server monitoring and troubleshooting.
• 15 years full time education is required.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.

Nice to have

• Microsoft Certified: Windows Server Hybrid Administrator Associate.
• Microsoft Windows Server certifications.
• PowerShell scripting certifications.
• ITIL Foundation Certification.
• Experience supporting enterprise-scale Windows infrastructure environments.
• Exposure to server migration and modernization projects.
• Experience in print management optimization and automation initiatives.
• Knowledge of infrastructure monitoring and operational best practices.

Details

• Location: Bengaluru.