Operations Engineer

Overview

Lead and manage enterprise network security operations for production systems and services, ensuring high availability, performance and compliance across environments. Provide L3/L4 support, manage the team and drive incident, problem, change and client escalation activities toward resolution.

What you'll do

• Troubleshoot network routing and switching, next-generation firewalls, proxy solutions and NAC environments.
• Manage day-to-day network security operations, including ServiceNow requests, incidents, problems and changes, without impacting business.
• Manage the team and regularly join shift handover calls.
• Handle critical and high-priority issues during P1/P2 troubleshooting calls.
• Participate in root cause analysis during problem management and client-escalated discussions.
• Provide L3/L4 support and drive troubleshooting calls toward incident resolution.
• Track and maintain ticket SLAs for ServiceNow requests, incidents, problems and changes.
• Review change implementation plans and provide approvals within time.
• Participate regularly in technical change review calls and CAB calls.
• Analyze repeated incident and request tickets and provide best practices and processes to improve operational efficiency.
• Participate in weekly or bi-weekly vendor and vulnerability management discussions and provide remediation steps.
• Send daily and weekly status reports to clients and project managers.
• Understand client requirements and create design documents.
• Prepare technical solutions and effort estimations for project planning.
• Plan, coordinate, track and execute migrations.
• Motivate team members to upskill, cross-skill and achieve professional certifications.
• Prepare and present network infrastructure health dashboards and maintain healthy status.
• Participate in vulnerability assessments and client data protection meetings and provide remediation steps.
• Implement and maintain site-to-site VPN tunnels.
• Implement applicable network changes, test the changes and hand them over to the customer.

What you'll need

• Minimum 7.5 years of experience.
• Minimum 8 years of experience in network security operations.
• At least 8 years of work experience in firewalls, IPsec tunnels, proxies, NAC and VPN.
• 15 years of full-time education.
• Bachelor or college degree in a related field or equivalent work experience.
• Network Security Operations skills.
• Excellent knowledge and troubleshooting skills in network routing and switching.
• Next-generation firewall experience, with Palo Alto required.
• PRISMA Proxy experience.
• Team management, incident handling, use case management and risk assessment skills.
• Expertise in ITIL processes and project management.
• Excellent customer and vendor handling skills.
• Good verbal and written communication.
• Flexible availability for 24X7 operations support.

Nice to have

• ITIL and project management certification.
• Hands-on experience in Cisco and Arista switches and routers.
• Hands-on experience in Forescout NAC and Cisco ISE administration.
• Hands-on experience in Wireshark, Splunk and Spectrum tools.

Details

• Location: Bengaluru.