Operations Executive

About the Job

We are seeking an Operations Executive to support day-to-day execution and smooth coordination across our logistics, delivery, and operational workflows. This is a Full-time role with OnSite working arrangements, where you’ll help ensure timely order processing, accurate movement of goods, and consistent service levels. In this role, you’ll act as a key link between operations and delivery partners, using clear communication and structured processes to drive operational efficiency. If you’re detail-oriented, process-driven, and motivated to improve outcomes in an e-commerce environment, this role offers a strong opportunity to contribute to consistent customer experience and reliable supply operations.

Roles & Responsibilities

• Coordinate delivery & operations management activities to ensure orders are processed, dispatched, and delivered within agreed timelines.
• Manage end-to-end logistic operation workflows, including tracking, documentation support, and coordination with logistics partners.
• Monitor daily operational performance and support operational efficiency through effective prioritization and follow-ups.
• Ensure smooth handling of logistics processes such as pickup scheduling, shipment tracking, and resolution of delivery exceptions.
• Communicate updates clearly using communication skills and protocols, escalating issues early and maintaining accurate records.
• Identify gaps in current processes and support process improvement initiatives to reduce delays and rework.
• Support e-commerce operations by ensuring order movement aligns with system status and customer expectations.

Required Skills & Qualifications

• Strong Communication skills and Protocols for coordinating internally and with logistics partners.
• Proficiency in Delivery & Operations Management, with practical understanding of daily operational execution.
• Hands-on understanding of Logistics and logistic operation processes such as shipment tracking and exception handling.
• A mindset for Operational Efficiency—capable of tracking performance and improving turnaround times.
• Ability to contribute to Process Improvement through structured thinking and consistent follow-through.
• Working knowledge of e-commerce order workflows and the importance of accurate status updates.