Operations Manager

Overview

Drive excellence in jewelry production efficiency, speed, quality, and cost optimisation, ensuring customer inquiries are quoted and fulfilled quickly while coordinating merchandising, manufacturing, and logistics teams.

What you'll do

• Streamline internal workflows between CAD design, production, and sales teams.
• Identify process bottlenecks and implement automation or vendor process improvements to accelerate production cycles.
• Maintain jewelry return rates below 1% annually through robust QC practices.
• Collaborate with factories to ensure adherence to quality specifications and standards.
• Conduct regular quality reviews and feedback loops to prevent issues before they reach customers.
• Communicate and work with manufacturing partners to ensure consistent quality and timely production.
• Keep track of negotiated SLAs aligned with Nivoda's delivery, pricing, and quality goals to ensure on-time delivery of products.
• Partner with the in-house design team (Corel, CAD) to improve speed and accuracy of jewelry renderings.
• Work closely with sales and customer success teams to align production timelines with customer expectations.
• Leverage data tools (e.g. ThoughtSpot, Excel, BI dashboards) to track inquiry fulfillment, production speed, and returns.
• Use data insights to drive continuous improvement across operations.

What you'll need

• 4-5 years experience in jewelry manufacturing, supply chain management, or operations.
• Proven success improving speed, quality, and cost in a fast-paced environment.
• Excellent communication and relationship management skills.
• Data-oriented mindset with proficiency in Excel, BI tools, or analytics platforms.

Nice to have

• Luxury or fashion experience.

Details

• Location: Mumbai, India.
• Reporting Manager: Sr Jewelry Ops Manager.
• Level: M1.