Operations Support Supervisor

Overview

An intermediate management role leading and directing a small Operations Support team (typically up to 10) to deliver operations support services in coordination with the Operations - Core team.

What you'll do

• Lead and mentor a small Operation Support team (typically up to 10) by delegating daily tasks and responsibilities.
• Recommend new work procedures to help streamline operations.
• Conduct training, monitor the quality and quantity of team work, and provide feedback on performance, including recommendations on pay increases, promotions, terminations, etc.
• Analyze operations information and make evaluative judgements to solve problems.
• Identify and resolve routine problems and operational issues with broader departmental impact within established procedures.
• Identify hiring needs to ensure adequate staffing.
• Serve as a backup for manager, as needed.
• Appropriately assess risk when making business decisions, with particular consideration for the firm's reputation and for safeguarding Citigroup, its clients and assets.
• Drive compliance with applicable laws, rules and regulations, and adhere to Policy.
• Apply sound ethical judgment regarding personal behavior, conduct and business practices.
• Escalate, manage and report control issues with transparency, and effectively supervise the activity of others, creating accountability with those who fail to maintain these standards.

What you'll need

• 0-2 years of relevant experience.
• Bachelor's degree/University degree or equivalent experience.
• Proactive leadership and motivational skills.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.

Nice to have

• Direct line management experience in a call center or production environment.
• Working knowledge of financial industry.

Details

• Location: Mumbai, Maharashtra, India.
• Time type: Full time.
• Job family group: Operations - Core; job family: Operations Support.