Oracle Cloud CX Architect - DCS & Service

Overview

Lead solution architecture and design for the DCS Customer Service Portal and Oracle CX Service, translating business requirements into scalable CX solutions and providing architectural direction for portal functionality and integration design.

What you'll do

• Lead solution architecture and design for the DCS Customer Service Portal and Oracle CX Service.
• Translate business requirements and customer service processes into scalable, maintainable Oracle Cloud CX solutions.
• Provide architectural direction for the customer service portal, including solution configuration, functionality, and integration with supporting systems.
• Help oversee integration architecture and design involving Oracle Integration Cloud (OIC).
• Collaborate with functional consultants, developers, and integration resources to resolve design questions and technical challenges.
• Document solution architecture, design decisions, integration touchpoints, and technical requirements.
• Ensure the solution aligns with business needs, security requirements, data privacy standards, and established architectural best practices.
• Provide hands-on guidance during solution development, testing, deployment, and production readiness.
• Communicate architectural decisions, risks, and recommendations to project stakeholders.
• Work independently while collaborating closely with the broader project team to support successful delivery.
• Maintain and pursue continuing education opportunities, such as training and certification exams.
• Participate on internal projects.
• Provide expertise and help to others, as needed, on projects.
• Perform other duties as assigned.

What you'll need

• 5+ years of experience architecting Oracle CX solutions.
• Strong experience with Oracle CX Service or Oracle Fusion Service.
• Experience designing customer service portals and related integrations.
• Working knowledge of Oracle Integration Cloud (OIC) and integration architecture.
• Ability to document technical designs and collaborate with functional, development, and integration teams.
• Thorough understanding of information technology procedures and practices.
• Thorough understanding of Oracle principles and planning.
• Excellent verbal and written communication skills.
• Excellent analytical, logical thinking, and problem-solving skills.
• Organized with attention to detail.
• Willingness to get hands on with the product.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
• Proficient with Microsoft Office Suite or related software.

Details

• Location: US, remote or on-site at a client location.
• Travel: required as the customer project demands; percentage, locations, and overnight travel vary.
• Classification: Exempt under the Fair Labor Standards Act (FLSA).
• Reports to: President.
• Position type: Full time during Apex IT business hours and, at times, outside business hours if required.
• Remote work requires a reliable and consistent internet connection and a professional workspace with controlled background and noise.
• Supervisory responsibilities: may assist with training technical staff, conduct interviews, assign duties, oversee project staff workflow, and conduct performance evaluations.
• Physical requirements: prolonged sitting or standing at a desk working on a computer; bending, sitting, lifting, and/or driving.