Oracle Technology Specialist - II

Overview

Oracle Technology Specialist - II supports the availability, reliability, performance, and secure operation of Oracle technology services across Oracle Cloud Infrastructure (OCI), including Oracle Database, and Oracle Fusion Middleware.

What you'll do

• Administer and support Oracle Database 19c and 26ai, Oracle Fusion Middleware 12c and 14c, and associated OCI services.
• Provision and configure OCI infrastructure in accordance with approved architecture, security standards, and operational procedures.
• Perform routine maintenance, including patching, backup and recovery, configuration changes, and service health checks.
• Configure and maintain OCI Observability and Oracle Enterprise Manager (OEM) for monitoring, alerting, diagnostics, and troubleshooting.
• Proactively monitor infrastructure health, performance, capacity, and resource utilization, investigating alerts and taking corrective action.
• Diagnose database, middleware, and cloud infrastructure issues and contribute to root cause analysis and problem resolution.
• Identify availability, capacity, performance, and operational risks and take appropriate remediation or escalation action.
• Manage incidents and service requests within agreed service expectations, including investigation, communication, documentation, and resolution.
• Contribute to problem management, root cause analysis, and corrective actions for recurring service issues.
• Coordinate infrastructure maintenance and release activities with the Release Manager, application teams, business stakeholders, and service providers.
• Support Oracle quarterly updates, patching, change implementation, and post-change validation.
• Identify technical dependencies and scheduling conflicts and help minimize disruption to business services.
• Support application capacity and infrastructure requirements while maintaining security, privacy, and operational standards.
• Collaborate with GSI and project teams to establish effective monitoring and operational support for new and changed services.
• Automate repeatable infrastructure provisioning, monitoring, health checks, and administrative activities using Terraform, OCI CLI, SQL, PL/SQL, and Unix/Linux shell scripting.
• Maintain and enhance Infrastructure as Code (IaC) configurations for OCI using Terraform, following established standards and change-control processes.
• Identify opportunities to improve platform reliability, monitoring, operational efficiency, and support processes.
• Support the transition of new and changed services from project delivery into operational support.
• Work with key business users, system integration leads, infrastructure teams, application teams, project teams, and external service providers to maintain service availability and performance.
• Engage with stakeholders to understand service concerns, operational requirements, and opportunities for improvement.
• Provide clear technical updates during incidents, maintenance, releases, and service-impacting events.
• Develop and maintain Standard Operating Procedures (SOPs), runbooks, troubleshooting guides, knowledge articles, and training materials.
• Document technical resolutions and lessons learned to improve knowledge sharing and reduce recurring operational issues.

What you'll need

• Minimum 3 years of infrastructure, platform, or technology support experience.
• At least 2 years of hands-on OCI experience.
• Experience administering or supporting Oracle Database, Oracle Fusion Middleware, and OCI services in production or business-critical environments.
• Experience provisioning, configuring, monitoring, maintaining, and troubleshooting cloud infrastructure.
• Experience working in a global, multinational, and multi-vendor environment.
• Experience working within structured incident, problem, change, and release management processes.
• Experience coordinating activities across internal technical teams, business stakeholders, and external service providers.
• Strong track record of service delivery, technical problem solving, documentation, and stakeholder communication.
• Core skills: Oracle Cloud Infrastructure (OCI) administration and support.
• Core skills: Oracle Database 19c and 26ai administration, monitoring, troubleshooting, backup, recovery, and performance management.
• Core skills: Oracle Fusion Middleware 12c and 14c administration and support.
• Core skills: Oracle Enterprise Manager (OEM).
• Core skills: OCI Observability, monitoring, logging, alerting, and diagnostics.
• Core skills: OCI compute, storage, networking, IAM, backup, and availability concepts.
• Terraform for OCI Infrastructure as Code (IaC).
• OCI CLI scripting and automation.
• SQL and PL/SQL.
• Unix/Linux shell scripting.
• Automation of infrastructure provisioning, configuration, monitoring, reporting, and operational health checks.
• Supporting knowledge: Oracle database backup and recovery.
• Supporting knowledge: Cloud networking and connectivity.
• Supporting knowledge: Identity and access management and least-privilege principles.
• Supporting knowledge: Infrastructure security and operational controls.
• Supporting knowledge: Performance, capacity, and availability management.
• Supporting knowledge: Incident, problem, change, and release management practices.
• Strong analytical, diagnostic, and troubleshooting skills.
• Ability to prioritize operational activities and respond effectively to service incidents.
• Clear written and verbal communication across technical and business audiences.
• Ability to work effectively with geographically distributed and multi-vendor teams.
• Strong attention to security, operational quality, documentation, and compliance.
• Ability to work independently within established technical and governance standards.

Details

• Locations: Bangalore, Karnataka, India; Hyderabad, Telangana, India.