Packaged/SaaS Application Engineer

Overview

Packaged/SaaS Application Engineer role focused on tailored software solutions on the ServiceNow IT Service Management platform, working independently as a subject matter expert within agile teams.

What you'll do

• Perform independently and become an SME.
• Actively participate in and contribute to team discussions.
• Contribute to providing solutions to work-related problems.
• Collaborate with cross-functional teams to understand project requirements and deliver effective software solutions.
• Maintain and update existing software components to enhance performance and reliability.
• Assist junior team members by sharing knowledge and providing guidance to support their professional growth.

What you'll need

• Must have: proficiency in ServiceNow IT Service Management (ITSM).
• Minimum 2 years of experience in ServiceNow IT Service Management.
• Experience in customizing and configuring ServiceNow modules to align with business processes.
• Strong understanding of IT service management principles and workflows.
• Ability to develop and maintain integrations between ServiceNow and other enterprise systems.
• Familiarity with scripting languages and automation within the ServiceNow platform.
• 15 years full time education.

Details

• Location: Mumbai office.