Paralegal

Overview

Manages post-charge-off accounts through the litigation process, including account documentation, attorney vendor oversight, legal workflow monitoring, judgment activity, settlements, and recalls, while ensuring compliance with legal, regulatory, and internal policy requirements.

What you'll do

• Manage post-charge-off accounts through the litigation process, including account documentation, judgment activity, settlements, and recalls.
• Handle sensitive account conditions such as bankruptcy, military status, fraud, and complaints in line with legal, regulatory, and internal policy requirements.
• Oversee attorney vendors and monitor legal workflows.
• Coordinate with internal teams and external vendors and maintain accurate records.
• Support quality control and escalate issues as needed.
• Identify, validate, and route eligible delinquent accounts for pre-litigation handling before charge-off.
• Review accounts in CME against placement criteria, including account note history, required account data, state-specific requirements, and hardship or cautionary indicators.
• Approve or reject accounts based on documented criteria, and escalate ambiguous cases to Recovery Litigation Management.
• Confirm eligibility of accounts scheduled for charge-off within 10 business days during revalidation.
• Conduct legal research, prepare legal documents, manage files, and complete other assigned or routine tasks.

What you'll need

• Paralegal certification from an accredited program, or an equivalent degree or experience.
• 3+ relevant years of experience.
• Strong attention to detail and excellent Microsoft suite skills.
• Ability to complete complex tasks with minimal oversight and use critical thinking skills.
• Ability to determine and use appropriate internal and external resources.

Nice to have

• Three to five years of relevant experience.
• Strong analytical, organizational and communication skills.
• Strong commitment to client service.
• Ability to work independently.
• Ability to organize and manage a large volume of detailed tasks.

Details

• Shift timings: 6:30pm-3:30am IST.
• Location: Chennai, India.
• Works under direct supervision using established principles, practices and procedures.