Payment Integrity Project Senior Analyst - Cigna Healthcare

Overview

Support the delivery of Health Cloud, Data Science, and Data Visualization initiatives within the Payment Integrity team, acting as a bridge between business and technical teams to translate business needs into clear, prioritized requirements.

What you'll do

• Support the intake, analysis, documentation, and refinement of business requirements across Health Cloud, Data Science, and Data Visualization initiatives.
• Partner with Product Owners, business stakeholders, and delivery teams to maintain a healthy and prioritized backlog of Features, User Stories, and enhancements.
• Facilitate backlog grooming, story refinement sessions, sprint planning activities, and other Agile ceremonies where required.
• Elicit, document, validate, and manage business requirements, ensuring clear acceptance criteria and traceability throughout the delivery lifecycle.
• Coordinate with business and technical teams to identify dependencies, risks, assumptions, and implementation considerations.
• Support User Acceptance Testing (UAT) planning, test case creation, execution coordination, and defect management.
• Develop and maintain process documentation, training materials, knowledge articles, and operational procedures.
• Deliver training and change management support for new functionality, enhancements, and process improvements.
• Assist in monitoring project progress, preparing status updates, and supporting governance activities for leadership and stakeholder review.
• Facilitate meetings, workshops, and stakeholder discussions while documenting decisions, actions, and outcomes.
• Gather, analyze, and synthesize information from multiple sources to support data-driven decision making.
• Support operational readiness activities to ensure successful adoption of new capabilities.
• Identify opportunities to improve business processes, team workflows, reporting capabilities, and delivery practices.
• Promote Agile best practices and continuous improvement across Payment Integrity initiatives.
• Collaborate effectively with global teams across multiple time zones and functional areas.

What you'll need

• 2+ years of experience in Project Management, Business Analysis, Product Delivery, or a related role.
• Strong experience gathering, documenting, and validating business requirements.
• Experience facilitating workshops, stakeholder meetings, and requirements discussions.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills with the ability to engage both technical and non-technical audiences.
• Experience creating process flows, business requirements, user stories, acceptance criteria, and operational documentation.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Strong attention to detail and commitment to quality.

Nice to have

• Experience working within Agile, Scrum, SAFe, or other Agile delivery frameworks.
• Experience maintaining product backlogs and supporting Product Owners.
• Experience using Jira, Confluence, Azure DevOps, Salesforce, or Health Cloud.
• Exposure to Data Science, Analytics, Reporting, Business Intelligence, or Data Visualization projects.
• Knowledge of dashboard development and reporting concepts (Power BI, Tableau, QlikSense, or similar tools).
• Experience supporting User Acceptance Testing and release activities.
• Experience within healthcare, health insurance, fraud, audit, payment integrity, or claims environments.
• Interest in developing a career within Agile product delivery, business analysis, or product management.