Platform Engineer - Compute

Overview

Tier 2 operational support for enterprise infrastructure platforms, including Microsoft Windows Server, Active Directory, VMware virtualization and Cisco UCS compute. The role focuses on execution, troubleshooting and operational support, working closely with the GCC Lead and US-based teams in a global delivery model.

What you'll do

• Support Microsoft Windows Server environments including Active Directory, DNS, Group Policy and system administration
• Administer and maintain Active Directory services including user management, authentication and directory services
• Support VMware environments including virtual machine provisioning, snapshots, and basic host and cluster troubleshooting
• Assist with Cisco UCS compute infrastructure including server health checks, hardware troubleshooting and coordination for maintenance activities
• Perform routine operational tasks including provisioning, patching, upgrades and decommissioning
• Respond to Tier 2 incidents and service requests across supported platforms
• Troubleshoot and resolve issues related to Windows, Active Directory, VMware and compute infrastructure
• Escalate complex issues to senior engineers when required
• Document incidents, resolutions and known issues accurately in ServiceNow and Jira
• Execute approved changes in accordance with change management processes
• Support patching cycles, system updates and maintenance windows
• Assist in validation and post-change verification activities
• Open and manage support tickets with vendors including Microsoft, VMware/Broadcom and Cisco
• Work with vendors to troubleshoot and resolve platform-related issues
• Track vendor cases and provide updates as needed
• Utilize observability and monitoring tools including Dynatrace and VMware Aria to monitor system health and performance
• Analyze alerts and metrics to identify potential issues before impact
• Assist in tuning alerts and dashboards to improve signal-to-noise ratio
• Follow established runbooks, procedures and operational standards
• Ensure systems remain compliant with patching, security and configuration requirements
• Identify recurring issues and support continuous improvement efforts
• Contribute to documentation and knowledge base updates

What you'll need

• 3+ years of experience in infrastructure or platform engineering roles
• Hands-on experience with Microsoft Windows Server administration
• Hands-on experience with Active Directory including DNS and Group Policy
• Experience supporting VMware environments including virtual machine operations and basic host troubleshooting
• Experience with Cisco UCS or similar enterprise compute platforms
• Experience using ServiceNow and Jira for incident, request and change management
• Experience working with observability tools such as Dynatrace and VMware Aria
• Strong troubleshooting skills across operating systems, virtualization and compute layers
• Experience working within ITIL-based processes
• Strong communication skills in a global support environment

Nice to have

• Experience supporting enterprise-scale environments
• Exposure to Azure cloud services
• Basic scripting or automation experience such as PowerShell
• Familiarity with monitoring and operational tools in large environments

Details

• Location: Hyderabad
• Standard India business hours with limited overlap required with US based teams
• Participation in escalation or on-call support as needed