Principal Consultant - Government Cloud Managed Services

Overview

Senior technical leader for CDW's Government multi-cloud Managed Services practice, setting architecture standards, automation strategy, and a compliance-aligned operating model for regulated customer environments across AWS GovCloud (US), Microsoft Azure Government / Azure GCC High, and Google Cloud.

What you'll do

• Serve as technical lead and escalation point for Government Cloud Managed Services across Microsoft Azure Government / Azure GCC High, AWS GovCloud (US), and Google Cloud.
• Define and maintain reference architectures, secure landing zone standards, and operational patterns for regulated Government customer environments.
• Lead the design and delivery of Infrastructure as Code (e.g., Terraform), automation, and CI/CD pipelines that standardize customer onboarding, deployment, and day-to-day operations across clouds.
• Translate Government compliance requirements, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, CMMC, DISA STIGs, and CIS Benchmarks, into implementable controls, configurations, and operational procedures.
• Participate in pre-sales technical engagements, including discovery, solution design, architecture input, effort estimation, scopes of work, proposals, and presentations.
• Lead customer design workshops, architecture reviews, and operational readiness reviews for onboarding and transition into Managed Services.
• Oversee complex implementations, migrations, upgrades, and modernization efforts through operational handoff and service onboarding.
• Participate in on-call rotation, provide escalation support for critical incidents, and lead root cause analysis and preventative actions.
• Follow and strengthen incident, change, problem, request, and knowledge management processes within the ITSM platform (ServiceNow).
• Drive resiliency, capacity, performance, backup and disaster recovery, and cost optimization across customer environments.
• Maintain trusted advisor relationships with Government customers and account teams, and communicate technical strategy, risks, and solution direction to customers and CDW leadership.
• Mentor senior and consulting engineers, guiding solution design, engineering practices, and cross-training across cloud platforms.
• Develop practice standards, runbooks, reusable templates, architecture documentation, and training materials for customers and internal teams.
• Collaborate with Sales, Customer Success, Project Management, Security, Legal and Contracts, and cloud provider partners to develop and grow Government Cloud Managed Services offerings and identify growth opportunities.
• Research emerging government cloud, security, and automation technologies and regulatory changes, including the evolving FedRAMP program, and present recommendations.

What you'll need

• Bachelor's degree and 10+ years of IT engineering experience supporting cloud, infrastructure, systems, networking, or platform engineering, OR 14+ years of IT engineering experience supporting cloud, infrastructure, systems, networking, or platform engineering.
• Minimum 8+ years of IT engineering experience supporting one or more cloud, hybrid infrastructure, platform, automation, security, monitoring, database, network, systems, or service management solutions.
• 3+ years of experience with large, cross-brand Managed Services projects.
• Experience designing and operating cloud environments aligned with Government security frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, CMMC, DISA STIGs, and CIS Benchmarks.
• Advanced experience with Infrastructure as Code (e.g., Terraform), scripting, configuration management, and CI/CD pipelines.
• Experience aligning technical solutions to business outcomes and developing technical roadmaps, architecture documentation, project plans, and schedules for complex initiatives.
• Strong root cause analysis and problem-solving skills, with the ability to lead critical escalations.
• Excellent communication and documentation skills, including executive-level interaction, and the ability to build trusted customer relationships.
• Ability to mentor and lead technical teams and manage multiple priorities in fast-paced environments.

Nice to have

• Experience supporting public sector (Federal, DoD, State and Local Government, or Education) cloud environments.
• Deep, hands-on expertise in at least one government cloud platform (Microsoft Azure Government / Azure GCC High, AWS GovCloud (US), or Google Cloud Assured Workloads) and working knowledge of a second major cloud platform.
• Experience supporting Azure GCC High or CMMC-regulated customers.
• Professional-level certifications in two or more of Microsoft Azure, AWS, and Google Cloud, and published case studies, white papers, reference architectures, or technical thought leadership.

Details

• Location: Remote – USA.
• Certain customer workloads (for example, those involving ITAR or CUI data) may require U.S. citizenship.
• Pay range: $172,000 - $240,800 depending on experience and skill set; annual bonus target of 10% subject to terms and conditions of plan.
• Salary ranges may be subject to geographic differentials.