Senior Consulting Engineer – Government Cloud Managed Services

Overview

Manage, maintain, implement and improve secure cloud, hybrid cloud and multi-cloud infrastructure environments supporting Government customers and regulated workloads across Microsoft Azure Government/GCC High, AWS GovCloud and/or Google Cloud Platform, with a 24x7 on-call rotation for mission-critical environments.

What you'll do

• Provide operational support, administration, troubleshooting and lifecycle management for Government customer cloud and hybrid infrastructure across Azure Government/GCC High, AWS GovCloud and/or GCP.
• Respond to and resolve incidents, service requests, alerts and operational issues across compute, storage, networking, identity, security, automation, monitoring, backup and platform services.
• Monitor, maintain and optimize customer cloud environments to ensure availability, performance, security, compliance and adherence to defined Service Level Agreements (SLAs).
• Perform incident, problem, change and request management following established ITIL, security, compliance and operational processes, including implementing approved changes, upgrades, patches, migrations and configuration updates.
• Participate in a 24x7 on-call rotation supporting critical Government customer environments, including after-hours, weekends and holidays as required.
• Perform advanced troubleshooting, root cause analysis and remediation of complex cloud and infrastructure issues, and drive preventative actions to improve reliability.
• Support secure cloud operations by applying Government compliance requirements and security frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, CMMC, DISA STIGs and CIS Benchmarks.
• Manage and maintain cloud configurations, access controls, security controls, monitoring and logging.
• Develop and maintain automation, Infrastructure as Code, scripts, runbooks, knowledge articles and operational procedures, along with service documentation, incident and change records, and customer environment documentation.
• Perform capacity management, performance analysis, health assessments and proactive remediation to improve customer environments.
• Research, evaluate and recommend cloud technologies, automation capabilities, security solutions and operational improvements, and guide customer cloud architecture, operational maturity, security posture and service delivery outcomes.
• Communicate with customers, account teams, project managers and internal stakeholders regarding incidents, changes, risks, technical issues and service performance, and participate in customer service reviews and operational meetings.
• Collaborate with Customer Success, Professional Services, Security, Architecture, Sales and Operations teams to deliver high-quality Managed Services outcomes.
• Mentor and support team members by sharing technical knowledge, operational best practices and cloud engineering expertise.

What you'll need

• Bachelor's degree and 5 years of IT infrastructure engineering experience (cloud, platform, systems, network, automation or operations engineering), OR 9 total years of IT engineering experience including 5 years of relevant infrastructure or cloud engineering experience.
• Experience designing, implementing and supporting cloud solutions across one or more of: Microsoft Azure Government / Azure GCC High, AWS GovCloud (US), Google Cloud Platform (GCP).
• Experience applying Government and industry compliance frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, CMMC, DISA STIGs, CIS Benchmarks, or comparable security standards.
• IT engineering experience with one or more infrastructure or cloud solutions supported by the Managed Services practice, including cloud platforms, enterprise storage, Windows and/or Unix/Linux systems, virtualization, observability, automation, databases, security tools and service management platforms.
• Advanced-level technical certification in at least one of: Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
• Ability to perform advanced root cause analysis, with strong organizational, analytical and problem-solving skills.
• Excellent verbal and written communication and documentation skills, with the ability to interact effectively with coworkers, customers and stakeholders, including senior leadership.
• Ability to prioritize and handle multiple tasks, adapt to changing customer needs and meet urgent deadlines in a fast-paced environment while following policies and procedures; ability to travel as needed.
• Demonstrated ability to work independently and as part of a team, provide guidance and mentorship to peers, and further technical education through certification and training plans.
• Demonstrated ability to build customer trust and strong relationships, achieve high customer satisfaction, and act consistently with the mission of CDW and the CDW Way.
• Certain customer workloads (for example, those involving ITAR or CUI data) may require U.S. citizenship.

Nice to have

• Advanced-level technical certifications in at least two of Microsoft Azure, AWS and GCP (strongly preferred).
• Customer-facing experience, including leading technical discussions with customers and supporting pre-sales activities.
• Experience supporting public sector (Federal, DoD, State and Local Government, or Education) cloud environments (strongly preferred).
• Hands-on operational experience with Microsoft Azure Government / Azure GCC High.

Details

• Remote, USA.
• Participation in a 24x7 on-call rotation, including after-hours, weekends and holidays as required.
• Travel as needed.
• Pay range: $93,000 - $150,180 depending on experience and skill set; annual bonus target of 10%, subject to plan terms; salary ranges may be subject to geographic differentials.