Principal Engineer, SRE & Service Operations

Overview

Principal Engineer role focused on site reliability engineering and service operations, owning highly available, scalable and resilient cloud infrastructure across AWS, GCP and OCI.

What you'll do

• Design and architect resilient, scalable infrastructure across cloud and hybrid environments with an SRE-first mindset covering reliability, availability, and performance.
• Architect and operate Kubernetes platforms and container workloads with focus on self-healing, auto-scaling, and platform resilience.
• Develop and maintain infrastructure-as-code using Terraform, Ansible, and Helm across AWS, GCP, and OCI environments, driving zero-touch provisioning and configuration management.
• Conduct performance tuning, capacity planning, and load testing to proactively identify bottlenecks and ensure systems scale reliably under peak demand.
• Collaborate with development and platform teams to embed reliability, security, and operational standards into CI/CD pipelines and software delivery lifecycle.
• Drive chaos engineering and resilience testing initiatives to validate system behaviour under failure conditions and continuously harden the platform.
• Establish and enforce SRE best practices, runbooks, and playbooks standardising operational procedures and reducing toil through automation.
• Mentor and upskill junior engineers on SRE principles, automation practices, and cloud-native operations to build long-term team capability.

What you'll need

• 12+ years of overall experience.
• Minimum of 6 years in SRE architecture, operating in large-scale, high-availability, and mission-critical environments.
• Proven track record in designing and maintaining comprehensive observability stacks using Prometheus, Grafana, New Relic, Dynatrace covering monitoring, logging, alerting, and distributed tracing.
• Expert in Kubernetes orchestration (EKS, GKE, OKE) cluster architecture, workload reliability, auto-scaling, and platform hardening across multi-cloud environments.
• Strong hands-on expertise across AWS, GCP, and OCI cloud-native architecture, hybrid cloud operations, and infrastructure optimisation at scale.
• Proficient in Infrastructure-as-Code and automation using Terraform, Ansible, and Helm driving zero-touch provisioning, configuration management, and GitOps workflows.
• Expert in incident management and reliability operations leading high-severity incident response, blameless post-mortems, RCA, and systematic elimination of repeat failures.
• Hands-on experience with chaos engineering and resilience validation proactively testing failure modes and hardening systems against real-world degradation scenarios.
• Proven ability to lead, mentor, and grow SRE teams, establishing engineering standards, runbooks, playbooks, and a culture of operational excellence.
• Hands-on experience with project and delivery management tooling such as JIRA, with strong ability to manage priorities across concurrent reliability initiatives.
• Outstanding analytical, problem-solving, and communication skills, with ability to translate complex infrastructure challenges into clear architectural decisions and stakeholder narratives.

Details

• Location: India.