Principal Software Engineer

Overview

Senior, hands-on Principal Software Engineer on Conga's B2B Platform Engineering, Core Services team, owning the security, identity and access management capabilities that every Conga B2B product is built on.

What you'll do

• Act as the primary technical lead for platform-level security and identity services, including authentication and authorization systems.
• Lead design and development of mission-critical core services supporting cross-product identity, access control, tenant context and security standards.
• Translate high-level architectural direction into detailed technical designs and production-ready implementations.
• Ensure platform services meet strict security, availability, performance and reliability requirements.
• Partner with the Advantage Platform team to define and implement secure integration patterns between B2B and Advantage.
• Define API contracts, authentication flows, authorization models and tenant-context propagation across distributed systems.
• Coordinate cross-platform design, implementation, testing, release readiness and operational support for shared authentication capabilities.
• Lead and mentor a team of 5 to 8 engineers and provide technical guidance to engineering groups beyond your own.
• Provide technical leadership through code reviews, design reviews, threat modeling and operational readiness.
• Raise the bar on secure coding practices and platform engineering discipline.
• Lead development in an Agile, CI/CD environment with a strong emphasis on automation, testability and observability.
• Partner with Architecture and Product Security to implement and evolve security patterns, standards and controls across the platform.
• Collaborate across B2B Platform, Advantage Platform, Architecture, Product Engineering, AI and Product Security to deliver secure, reusable integrations.
• Translate strategic AI pillar objectives into secure, scalable platform capabilities reusable across products and AI experiences.
• Document decisions, dependencies, ownership and operational responsibilities clearly across team boundaries.
• Lead incident investigation and resolution for security-sensitive services, including root cause analysis and long-term remediation.
• Engage directly with customers on support issues and escalations, and work through conflicting priorities with internal and external stakeholders.

What you'll need

• 8+ years of backend software engineering, with a track record delivering enterprise SaaS services that operate at scale and are security-critical.
• 3+ years designing, building or operating shared identity and platform-security services used by multiple products, including OAuth 2.0, OIDC, SAML, token-based authentication, role and permission models, and policy-driven access control.
• 3+ years as a technical leader or senior contributor on shared platform or infrastructure services.
• Deep experience building backend systems in a modern language such as Java, C#, Python, TypeScript, Scala or Rust.
• Strong experience designing and implementing RESTful APIs used by multiple consumers.
• Solid experience with SQL and data stores supporting platform services.
• Strong understanding of software design patterns, distributed systems and platform tradeoffs.
• Experience leading complex initiatives end to end: design, implementation, testing, deployment and support.
• Experience leading technical initiatives that span multiple platforms, engineering organizations and ownership boundaries.
• Experience leading and mentoring engineers, and influencing teams you don't directly manage through collaboration and technical credibility.
• Experience translating strategic product or AI objectives into secure platform designs and executable delivery plans.
• Comfort in customer-facing work, including support, escalations and resolving competing stakeholder perspectives.
• Strong communication skills and executive presence.
• Ability to work effectively with Architecture, Security, Product, engineering leaders, customers and junior engineers.

Nice to have

• Experience with Azure, AWS or GCP, plus containerized and orchestrated environments (Docker, Kubernetes).
• Experience with Azure SQL.
• Microservices experience and familiarity with cloud-native security patterns and service-to-service communication.
• Exposure to DevOps and SRE practices for platform services, including monitoring, alerting and automation.

Details

• Location: Houston, TX or Boston, MA; hybrid work mode. Remote Canada also listed in the location line.
• Employment type: full-time.
• Reports to: Manager, Product Development.
• U.S. base salary range: $163,380 to $261,410 USD, plus variable incentive pay and benefits.