Principal Software Engineer- Agentic Customer Care

Overview

Principal Software Engineer on the Safety Experience team within Trust & Safety, building agentic applications and complex technical solutions at scale to improve how Roblox users experience safety.

What you'll do

• Design and build agentic workflows and technical solutions for both customer facing applications and internal use cases.
• Stay familiar with recent trends in LLMs and develop innovative solutions and features for the chatbot, while optimizing for cost.
• Influence the team's roadmap and long-term strategy in collaboration with product, operations, and other cross functional stakeholders to develop the next generation of safety experience.
• Provide technical leadership, influencing decisions within and beyond the pod.
• Mentor junior engineers to strengthen their technical skills and support their professional growth.

What you'll need

• A Bachelor's degree in Computer Science, or a related field, with a minimum of 8 years of hands-on experience.
• Proven experience developing innovative solutions using LLMs.
• Extensive experience with modern programming languages such as C#, Java, Python, or similar, with a strong emphasis on writing efficient, maintainable, and scalable code.
• In-depth knowledge of contemporary software design patterns, including microservice architecture, RESTful APIs, and Remote Procedure Calls (RPC), with a proven track record of building robust and scalable systems.
• Demonstrated ability to develop end-to-end solutions for complex technical challenges, collaborating across multiple teams from conception through to launch.

Nice to have

• A graduate degree.
• Proven experience developing innovative solutions using LLMs.
• Prior experience in machine learning.

Details

• Location: headquarters in San Mateo, CA, United States.
• Onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday.
• Annual base salary range $295,250 to $345,040 USD.
• For US based roles only: the Company may not be able to employ candidates who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.