Proactive Moderation Operations Specialist

Overview

Proactive Moderation Operations Specialist to manage end-to-end proactive human moderation cases, applying rapid labels and QA/golden labeling while interpreting grey-area policies and spotting emerging abuse trends.

What you'll do

• Own multiple moderation cases end-to-end from ticket creation through moderation, QA, and golden labeling.
• Apply rapid and accurate labels to user-generated content and act as an expert judge on each case.
• Build expertise in proactive moderation tooling and processes and refine workflows used by moderation response teams.
• Interpret grey-area policies and factor context from sensitive real-world events into case decisions.
• Proactively hunt for threats and undetected abuse using internal data sets, open-source intelligence, and third-parties.
• Surface bugs, feature limitations, and feature requests and help improve operations.

What you'll need

• Bachelor’s degree in business, operations, or a related field.
• 3+ years of experience in content moderation, trust & safety, or a similar field.
• Strong attention to detail and sound judgment for consistent policy application under time pressure.
• Comfort using data for day-to-day decision-making.
• Strong collaboration skills working with cross-functional teams (product, engineering, and BPO workforces).
• Strong analytical and critical thinking for evidence-based decisions in ambiguous environments.

Details

• Based in Gurugram, India office with a rotational on-call schedule, including weekend on-call work.
• Role involves exposure to graphic and/or objectionable content.
• Office-based roles are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday.