Prodops Engineer 4

Overview

Production Operations Engineer 4 (ProdOps / SRE) supporting and stabilizing large-scale production systems, with a focus on incident management, monitoring, site reliability and customer-facing communications. Hands-on role owning critical production issues in a 24/7 environment.

What you'll do

• Own and manage Critical and High production incidents end-to-end.
• Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.
• Improve MTTR, MTTA, alert quality, and operational stability.
• Perform root cause analysis (RCA) and drive corrective actions.
• Monitor production systems and proactively detect issues.
• Automate operational tasks using Go, Python, Shell, or Perl.
• Maintain dashboards, alerts, runbooks, and SOPs.
• Handle customer-facing communications during incidents.
• Coordinate with Engineering, Product, CloudOps, and Support teams.
• Guide junior engineers and support shift handovers.
• Lead automation initiatives to reduce toil and manual intervention.
• Write and review operational automation using Go / Python / Shell / Perl.
• Act as a technical reviewer for reliability-critical changes.
• Influence architecture decisions with operability and reliability in mind.
• Own and standardize runbooks, SOPs, and disaster recovery processes.
• Provide technical leadership and mentorship to ProdOps engineers.
• Guide shift teams during complex situations.
• Support onboarding, training, and upskilling of team members.
• Drive operational maturity across the team.

What you'll need

• 9+ years of experience in Production Operations, SRE, or Cloud Reliability roles.
• Proven experience leading major production incidents in customer-facing systems.
• Strong background in distributed systems, Kubernetes, and cloud environments.
• Experience mentoring engineers and driving reliability initiatives.
• Excellent written and verbal communication skills.
• Containers and orchestration: Docker, Kubernetes, Helm.
• Cloud platforms: AWS / GCP / Azure.
• Infrastructure as Code: Terraform.
• CI/CD: Jenkins, Harness, GitHub Actions, ArgoCD, GitLab CI.
• Monitoring and observability: Prometheus, Grafana, ELK, Datadog, New Relic, Loki.
• Version control: Git, GitHub, GitLab.
• Scripting: Go or Python or Shell or Perl.

Details

• Location: Bangalore.
• Work mode: Hybrid.
• Experience: 9-12 years.
• Shift: 24/7 rotational shifts, including night shifts and weekend on-call.