Product/Application Support Specialist

Overview

Product/Application Support Specialist supporting users of WIN’s cloud-based applications and digital products. You’ll troubleshoot and configure applications, provide guidance, and use AI tools to improve support efficiency.

What you'll do

• Build deep product and business knowledge to act as a subject matter expert.
• Support users by answering product questions and helping them navigate features.
• Troubleshoot product and application issues and provide timely resolutions.
• Configure cloud-based application settings based on user and business requirements.
• Manage and prioritize user requests using a ticketing system.
• Create and maintain product guides, FAQs, and troubleshooting documentation.
• Use AI and productivity tools to accelerate issue research and improve knowledge content.

What you'll need

• 2–5 years of experience in product/application/SaaS/technical support or a similar role.
• Ability to understand software products and business workflows and translate them into user support.
• Hands-on experience with ticketing/help desk/CRM/knowledge management platforms.
• Comfort using AI tools such as ChatGPT, Copilot, or Gemini for work efficiency.
• Analytical and troubleshooting skills to investigate issues systematically.
• Strong English communication skills to explain complex concepts clearly.
• Ability to create structured documentation and knowledge-base content.

Details

• Location: Noida, Uttar Pradesh, India.
• Rotational shifts to support users across different time zones.
• Flexibility to work remotely.