Production Engineer

Overview

Production Engineer role focused on reliability and scalability for a cloud, multi-cloud, and bare-metal infrastructure. You will lead automation and observability improvements to reduce MTTM and improve globally distributed operations.

What you'll do

• Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments.
• Write code (Python/Go) to eliminate manual toil and build self-healing systems.
• Implement and maintain observability (Prometheus, Grafana, OpenTelemetry) with SLIs/SLOs and error budgets.
• Serve as a lead Incident Commander (TDO on-call), developing response playbooks and performing post-incident analyses.
• Partner with Engineering teams to conduct operability reviews.

What you'll need

• 1-3 years of experience managing reliability, scalability, and availability for large-scale production services.
• Strong programming expertise in Python, Go, or C/C++.
• Background in networking protocols, Linux/RHEL systems, and distributed architecture.
• Experience in high-stakes incident management and participation in a 24/7 on-call rotation.
• Proficiency in leveraging ITIL frameworks and incident data for systematic problem management and technical operability reviews.
• Demonstrated curiosity about AI tools with a history of integrating new technologies into daily workflows.

Details

• Hybrid opportunity: 3 days a week in San Jose, CA or Remote.
• Reports to Production Engineering in the Cloud Infrastructure & Operations department.