Production Specialist, AVP

Overview

Production Specialist (AVP) in AFC Production Services, Deutsche Bank, providing hands-on production and technical L2 application support across multiple business applications.

What you'll do

• Provide technical support for BAU, incidents, emails, and alerts for supported applications.
• Perform post-mortem and root cause analysis using ITIL incident, service request, change, knowledge, and problem management standards.
• Manage regional L2 team and vendor teams supporting applications and ensure support coverage readiness.
• Define and track KPIs, SLAs, and operational metrics to improve application stability and performance.
• Conduct real-time monitoring to meet application SLAs and maximize uptime.
• Review production items with the development team and drive updates and resolution of recurring issues.
• Implement SRE principles to improve resilience via proactive monitoring, automation, and operational efficiency.

What you'll need

• 7–12 years of experience in hands-on IT application support.
• Experience managing vendor teams providing 24x7 support.
• Bachelor’s degree in Computer Science or IT-related discipline (or equivalent work experience/diploma/certification).
• Strong understanding of ITIL/SRE/DevOps practices for production environment support.
• Ability to work with monitoring tools including listed options such as Elastic Search, Control M, Grafana, Geneos, OpenShift, Prometheus, Google Cloud Monitoring, Airflow, and Splunk.
• Shell/Ansible playbook scripting knowledge is required.
• Professional skill with Red Hat Enterprise Linux (RHEL) including log searching and process command usage.

Details

• Location: Pune, India.
• Shift work with APAC and EMEA coverage between 07:00 IST and 11:00 PM IST (2 shifts), plus rotational weekend on-call as needed.