Professional, Facilities Management

Overview

Assistant Manager, Facilities will manage all aspects of the facility management service delivery system during the shift and is accountable for completing high-priority pending works within the required shift.

What you'll do

• Provide management advice on Helpdesk/Mailroom escalated issues during the shift and ensure immediate response to priority calls and accident or crisis management.
• Clear C-mail and government agency mail to the proper recipients.
• Provide management advice for Front Office escalations, take rounds of front office, lobby and rest rooms to maintain high housekeeping standards.
• Attend shift briefings, manage security muster and deployment, update the security in-charge on client/VIP visits, track security issues to closure, ensure security staff adhere to GAP norms, and manage key room, clock room and time office operations.
• Impart weekly training and maintain staff grooming standards; monitor monthly vendor performance matrix with the Facility Manager and Security Manager (pan India).
• Manage housekeeping muster and deployment, conduct facility walk-throughs of rest rooms, breakout areas, workstations, meeting rooms, cabins and common areas, and identify, close and report snags on time.
• Ensure all Siebel housekeeping calls are closed on priority and within TAT without escalations.
• Ensure caterers maintain high hygiene standards, escalate food run-outs to the catering lead, conduct random food sample tests and monthly random kitchen audits of vendors, and manage quality, quantity and cost of meals.
• Conduct quarterly traffic analysis of cafeteria counters, track vendor crockery, and ensure vendor staff use PPE.
• Maintain breakout areas and reprographic equipment, log communications in the duty manager log book with proper handover and takeover, and follow walk-around maps and guides.
• Adhere to Accenture policies, processes, procedures, statutory documents, SLAs and KPIs; assist with ISO, internal and external audits and documentation.
• Coordinate with the engineering team, plan and train TPV staff on Accenture policies, update OLA daily and monthly in the SMDRS tool, and coordinate VIP client visits with the Events team.
• Govern pest control, carpet maintenance, wellness room, ambulance, indoor plants, recreation room and gym activities; conduct scheduled and focus meetings; participate in half-yearly fire drills; share daily, weekly and monthly reports on time.
• Make and review DM, Helpdesk and Mailroom rosters; prepare weekly and monthly reports such as MMR and FL templates; take interviews for Security Manager, Housekeeping Manager and Helpdesk candidates; prepare JLL team attendance; conduct random audits of mailroom, helpdesk, time office, VMS, café counters and wellness room.
• Manage workplace stores and office services budget, train team members and TPV staff on ethics, code of conduct, BCP and Accenture policies, and onboard new joiners.
• Manage site operations in the absence of the WM, coordinate with transport and event teams, and assist the WM during crisis situations and BCP.

What you'll need

• Degree.
• 3 to 6 years overall experience.
• 3 years of experience in the industry (FM services, IT or hotel industry).
• Technical skills: MS Office and mail communication.
• Generic skills: communication, interpersonal, vendor management.
• Behaviors: teamwork, learning attitude and positive thinking.
• Complete knowledge and functionality of e.Fit tools (VMT, IMT, Site Ops, Site Inspection tool), BGC and work permit tool.
• Knowledge of site-specific policies and procedures.

Details

• Full-time, on-site in Bengaluru, KA.
• Scheduled weekly hours: 48.
• Reports to the Facility Manager; manages Duty Managers.
• Job grade: Assistant Manager.