Program Director, Enterprise Transformation (US)

Overview

Lead end-to-end program delivery for a portfolio of enterprise transformation client engagements, partnering with strategy, creative, technology and commercial leaders while coaching a matrixed team of program/project managers and producers.

What you'll do

• Own end-to-end program delivery across enterprise transformation initiatives, building agility, rigor, and precision into execution
• Partner with cross-functional leads to translate strategic concepts into structured, repeatable delivery approaches (clear inputs/outputs, delivery methodology, governance), while keeping room for evolution
• Manage multiple concurrent timelines and complex dependencies across disciplines, workstreams, and stakeholders, driving crisp plans, decision points, and escalation paths
• Own day-to-day stakeholder alignment and expectation management, directly managing delivery expectations, tradeoffs, and timeline realities with client and partner stakeholders, even when paired with a client engagement lead
• Establish operating rhythms and governance across workstreams: intake, prioritization, approval paths, milestone plans, dependency management, and release readiness
• Drive transparency and accountability through executive-ready reporting (progress, burn vs. budget, forecast, risks, gaps, blockers) and action-oriented remediation plans
• Own scoping and financial performance: estimation, resourcing plans, burn management, forecasting, and change management to protect outcomes and margins
• Partner with go-to-market and commercial stakeholders to ensure delivery is aligned to broader business and growth objectives
• Collaborate with enterprise technology stakeholders to ensure solutions are practical for real-world adoption within complex client ecosystems
• Lead and develop a matrixed team of PMs/producers, providing coaching, prioritization support, escalation management, and coverage planning
• Collaborate with technical/platform stakeholders

What you'll need

• 10+ years of program/project delivery leadership experience in a creative/digital agency, consultancy, or professional services environment
• A proven track record delivering complex, cross-functional programs across scope, schedule, budget, risk, and quality
• Demonstrated strength managing multiple workstreams with significant dependencies, with the ability to maintain momentum, resolve constraints, and keep stakeholders aligned
• Strong client management and communication skills: ability to set expectations, negotiate tradeoffs, and calmly lead through ambiguity while protecting delivery outcomes
• Experience operating in ambiguous, fast-moving environments where offerings are evolving and delivery must be structured without being rigid
• Experience with enterprise technology and digital experience platforms (e.g., CMS/DXP, marketing workflow tools, content supply chain, analytics/measurement)
• Strong business and financial acumen, including scoping/estimation, forecasting, and managing burn vs. budget
• Exceptional interpersonal skills, including executive communication, emotional intelligence, and the ability to influence and align diverse stakeholders
• Comfort partnering with technical and product/platform leaders; ability to translate complexity into clear, actionable delivery plans
• A leadership style rooted in ownership, humility, and mentorship, promoting a culture of accountability and continuous improvement

Nice to have

• Familiarity with major enterprise platforms (e.g., Adobe Experience Cloud, Salesforce, or similar)
• Familiarity with major enterprise ecosystems
• Industry exposure across enterprise, high-tech, and/or regulated environments

Details

• Location: New York, New York, United States; Remote
• Target base compensation: $170,000 - $210,000