Qualified Success Architect, Internal Enablement

Overview

Own day-to-day internal enablement for Qualified's Customer Success organization, serving as the go-to resource for new QSA hires and keeping the CS/QSA team trained on the Agentic Marketing Platform and Piper the AI SDR Agent.

What you'll do

• Own the new hire onboarding program for new Qualified Success Architects, serving as their primary point of contact, checking in regularly, coordinating system access, and following up with IT to keep onboarding moving
• Drive new hires toward QSA certification, tracking progress and proactively pushing pace when things stall
• Coordinate and host CS 5-star Enablement, the biweekly live training sessions for the CS/QSA team, partnering with Product and subject matter experts to keep content ready and relevant
• Keep the internal knowledge base (Guru) current, including managing knowledge agents
• Support larger enablement projects and initiatives alongside the Manager of CS Enablement
• Build strong product knowledge across the Qualified platform so you can serve as a trusted resource for the broader CS/QSA team

What you'll need

• 5-10 years of Mid Market/Enterprise software experience
• Prior experience in customer success, account management, or a similar customer-facing SaaS role
• Experience coaching or teaching colleagues, whether as a team lead, informal mentor, or similar role
• Strong organizational skills and comfort managing multiple onboarding timelines and projects at once
• Excellent written and verbal communication skills
• Experience with (or aptitude for) knowledge management tools like Guru, Notion, or similar platforms
• Comfort working cross-functionally with Product and subject matter experts to keep training content current
• Deep curiosity about the product and enjoyment of going deep on how things work
• Willingness to work in a fast-paced startup environment with multiple roles
• Passion for setting up new team members for long-term success

Nice to have

• Experience with Qualified's platform

Details

• Location: Washington, Remote
• Job category: Customer Success