Quality Assurance & UAT Engineer – Dialer

Overview

Quality Assurance & UAT Engineer responsible for manual testing and UAT for dialer/outbound contact center and end-to-end integrations.

What you'll do

• Plan and execute UAT and manual testing for enhancements, releases, and business workflows.
• Review requirements and acceptance criteria to create test scenarios, test cases, and scripts.
• Run end-to-end and integration testing across CRM, contact center, telephony, workforce management, APIs, and enterprise apps.
• Test dialer and outbound contact center features including campaigns, routing, dialing modes, dispositions, retry/dial logic, pacing, contact lists, and outcomes.
• Validate MFA, SSO, identity verification, authentication, session and access-management workflows.
• Manage defects through identification, documentation, prioritization, tracking, retesting, and validation using tools like Jira/Azure DevOps.

What you'll need

• 5+ years of experience in Quality Assurance, UAT, manual testing, business analysis, or a related role.
• Hands-on experience creating and executing manual test plans, test cases, test scripts, and UAT scenarios.
• Strong experience with dialer/outbound contact center testing including campaigns, routing, dialing strategies, agent workflows, and call outcomes.
• Experience testing contact center, CRM, customer servicing, workforce management, or telephony platforms.
• Experience with API testing, integrations, end-to-end workflows, and data validation using SQL or reporting tools.
• Knowledge of defect/test management tools such as Jira, Azure DevOps, ALM, or similar platforms.

Nice to have

• Experience supporting production releases, post-deployment validation, and hypercare.
• ISTQB or Certified Agile Tester (CAT) or similar certification.

Details

• Location: Gurgaon, India.