Quality Assurance & UAT Engineer – Dialer

Overview

Quality Assurance & UAT Engineer responsible for manual testing and UAT validation for dialer and outbound contact center workflows, integrations, and production readiness.

What you'll do

• Plan and execute UAT and manual testing for enhancements, releases, and business workflows.
• Create test scenarios, test cases, and scripts from business requirements, user stories, acceptance criteria, and functional designs.
• Run end-to-end and integration testing across CRM, contact center, telephony, workforce management, APIs, and enterprise applications.
• Test dialer and outbound contact center functionality (campaigns, dialing modes, routing, dispositions, retry/redial, pacing, contact lists, outcomes).
• Validate authentication and access workflows including MFA, SSO, identity verification, and session management across positive and negative scenarios.
• Perform API/integration testing, validating request/response behavior and data flows; use SQL/reporting tools for test-data validation.
• Manage defect lifecycle and coordinate regression/release testing, supporting deployment validation and post-release testing.

What you'll need

• 5+ years of experience in Quality Assurance, UAT, Manual Testing, Business Analysis, or a related role.
• Hands-on experience creating and executing manual test plans, test cases, test scripts, and UAT scenarios.
• Strong experience with dialer/outbound contact center testing including campaigns, routing/dialing strategies, dispositions, retry logic, and call outcomes.
• Experience testing contact center, CRM, customer servicing, workforce management, or telephony platforms.
• Strong understanding of SDLC, Agile methodologies, regression testing, release testing, and production validation.
• Experience with API testing, integrations, end-to-end workflows, data validation, and SQL or reporting tools.
• Experience with defect/test management tools such as Jira, Azure DevOps, or ALM.

Details

• Location: Noida, UP, India.