Quality Assurance & UAT Engineer – Dialer

Overview

Quality Assurance & UAT Engineer to plan and execute manual testing and UAT, with strong dialer/outbound contact center and end-to-end integration coverage.

What you'll do

• Plan and execute UAT and manual testing for enhancements, releases, and business workflows.
• Create test scenarios, test cases, and test scripts from requirements, user stories, acceptance criteria, and functional designs.
• Run end-to-end and integration testing across CRM, contact center, telephony, workforce management, APIs, and enterprise applications.
• Test dialer and outbound contact center functionality including campaigns, routing, dialing modes, agent availability, dispositions, and retry/redial logic.
• Validate authentication and access-management workflows including MFA, SSO, identity verification, and session management.
• Manage defects through identification, documentation, prioritization, tracking, retesting, and validation using Jira/Azure DevOps/ALM.
• Coordinate regression and release testing and support production readiness, deployment validation, and post-release testing.

What you'll need

• 5+ years of experience in Quality Assurance, UAT, Manual Testing, Business Analysis, or related roles.
• Hands-on experience creating and executing manual test plans, test cases, test scripts, and UAT scenarios.
• Strong experience with dialer/outbound contact center testing including campaigns, routing/dialing strategies, agent workflows, and call outcomes.
• Experience testing contact center, CRM, customer servicing, workforce management, or telephony platforms.
• Strong understanding of SDLC, Agile, regression testing, release testing, and production validation.
• Experience with API testing, integrations, end-to-end workflows, data validation, and SQL or reporting tools.
• Knowledge of defect/test management tools such as Jira, Azure DevOps, or ALM.

Details

• Location: South-West Delhi, India.