Quality Standards Specialist

Overview

Manage and continuously improve the Quality Standards Framework and Internal Audit Framework within NTT Global Data Centers' Integrated Management System (IMS), maintaining IMS documentation, planning and conducting internal audits, and supporting audit readiness for external certification audits.

What you'll do

• Drive the standardization and continuous improvement of the Quality Standards Framework, including audit processes, methodologies, documentation, and supporting tools.
• Maintain and continuously improve the Internal Audit Framework, ensuring alignment with applicable certification standards and regulatory requirements within the IMS.
• Plan, conduct, report on, and follow up on internal audits to verify compliance with internal policies, certification standards, and applicable regulations.
• Develop and maintain IMS documentation, including the IMS Policy, Stakeholder Analysis, SWOT Analysis, Management Review Report, and other related documents.
• Monitor changes to certification standards, assess their impact, and implement the necessary updates to the Quality Standards Framework and IMS Internal Audit Framework.
• In exceptional cases, support external certification audits (e.g., PCI DSS) by coordinating evidence collection and working with internal stakeholders and external auditors throughout the audit process.
• Collaborate with Governance, Risk & Compliance (GRC) and operational teams to ensure the Quality Standards Framework and IMS Internal Audit Framework remain up to date and are consistently applied.
• Contribute to management reporting by providing insights into internal audit status and Quality Standards initiatives.
• Support the delivery of GRC initiatives and projects while promoting a collaborative, innovative, and quality-focused culture.

What you'll need

• 7–12 years of relevant experience in internal auditing, quality management, or other comparable governance function.
• Proven experience in planning and executing internal audits.
• Good understanding of risk management principles.
• Familiarity with Integrated Management Systems (IMS).
• Experience in document management, including developing policies, processes, and other controlled documentation.
• Successfully completed university degree (Bachelor/Master/Diploma) or comparable professional experience.
• Strong knowledge of ISO management system standards (e.g., ISO 9001, ISO 27001, ISO 14001, ISO 50001) and their practical application.
• Professional auditing qualifications (e.g., Lead Auditor, Internal Auditor).
• High attention to detail and commitment to quality and continuous improvement.
• Excellent organizational, planning, and project coordination skills.
• Strong communication, facilitation, and stakeholder management skills.
• Strong process documentation skills, with the ability to develop, maintain, and improve policies, processes, work instructions, and other governance documentation.
• Good analytical skills with the ability to interpret standards, regulations, and audit results.
• Excellent written and verbal communication skills in English.

Details

• Remote-first working model in the USA, with scheduled on-site visits as required for internal audits and, where needed, to support external audit activities.
• Ability and willingness to travel internationally for audits.
• Requires a remote location with stable internet connection and electricity.
• Base salary: $104,900 – $149,800.
• Full-time employment eligible for annual bonus, paid time off, medical, dental, vision, life and disability insurance, flexible spending account, and 401k.
• Monthly stipend provided for remote working expenses.