Senior Manager, Clinical Conduct

Overview

Lead operational and transformation work for the Future of Medicine Program, translating clinical, quality, regulatory, technology, and program priorities into scalable processes and cross-functional delivery plans.

What you'll do

• Lead planning, execution, and integrated governance for assigned Future of Medicine initiatives across Clinical Conduct, Quality, Technology, and Operations, including priorities, milestones, dependencies, capacity, decisions, risks, and measurable outcomes.
• Translate clinical, operational, quality, and program needs into scalable workflows, business and functional requirements, acceptance and readiness criteria, controls, SOPs, training, and operational guidance; partner with technical teams on feasibility, dependencies, testing, and implementation.
• Lead readiness, change planning, role-based training, stakeholder engagement, launch execution, and post-launch reinforcement to drive sustained adoption of new program requirements, workflows, and technology capabilities.
• Develop decision-ready updates and recommendations for leaders; align matrixed stakeholders, facilitate decisions, drive action closure, and maintain visibility into performance, tradeoffs, risks, dependencies, and next steps.
• Define and monitor measures for delivery, readiness, adoption, workflow quality, compliance, and participant and staff experience; use qualitative and quantitative results, root cause analysis, and relevant external developments to prioritize and sustain improvements.
• Partner with Clinical and Quality leaders to translate applicable healthcare quality, regulatory, accreditation, GCP, and patient-safety requirements into practical workflows, controls, training, and readiness criteria.
• Monitor relevant scientific, methodological, regulatory, and operational developments and translate applicable changes into program processes, requirements, training, or guidance.
• Provide coaching, establish clear work expectations, and drive accountability through matrixed program leadership without formal people-management responsibility.

What you'll need

• Demonstrated experience leading complex, cross-functional programs in regulated healthcare or clinical operations from strategy through implementation and sustained adoption.
• Experience designing scalable processes and developing high-quality SOPs, process flows, training, job aids, and guidance.
• Experience translating business, clinical, and operational needs into functional requirements, workflow specifications, acceptance criteria, and implementation plans, in partnership with technical teams.
• Proven ability to influence senior stakeholders, align matrixed teams, facilitate decisions, and translate strategy into executable work.
• Sound judgment in ambiguous, high-pressure environments, including appropriate risk and resource escalation.
• Experience coaching cross-functional contributors, setting clear expectations, and driving accountability through shared or matrixed leadership.
• Strong analytical and problem-solving skills, including root cause analysis and use of qualitative and quantitative data.
• Minimum education: Bachelor's degree in a healthcare-related field or equivalent combination of education and relevant experience.
• Minimum of 7 years of progressively responsible experience in clinical research, clinical operations, healthcare quality, clinical technology, program management, or related regulated healthcare operations.

Nice to have

• Familiarity with GCP and regulated clinical research or healthcare environments.
• Experience leading adoption of technology-enabled workflows and using work-management platforms such as ClickUp or comparable tools.
• Direct experience supporting clinical research operations or clinical trial delivery.

Details

• Location: Remote within the United States; 100% of work performed in a remote office environment.
• Travel: less than 10% of time; occasional planned travel may be required.
• Physical demands: ability to use keyboards and other computer equipment.
• Full-time position.
• Expected pay range: $90,000 - $110,000 USD per year.
• Care Access is unable to sponsor work visas at this time.