R&R – Deposit Operations – Associate / Senior Associate

Overview

Support regulatory risk and compliance work within PwC's Risk and Compliance practice, focused on deposit operations activities that help clients navigate complex requirements and strengthen internal controls. As a Senior Associate, analyze workstreams, build client connections, and mentor junior team members.

What you'll do

• Process routine account closures across defined closure types (voluntary, involuntary, dormant/inactive, fraud-related, death/estate) following the documented decision tree and non-post rules.
• Execute account maintenance requests: address/contact updates, hold placements and releases, beneficiary updates, and account status changes within system-of-record.
• Perform money operations daily oversight and daily tasks.
• Process ACH exception items (non-post exceptions, returns, NOCs) according to NACHA return code guidance and internal SLA timers; escalate volume spikes above the automation trigger threshold.
• Support 5-Days-Early (5DE) routing exceptions and inbound/outbound file reconciliation tasks.
• Perform first-line review of Positive Pay exception queues and flag suspected file-formatting anomalies (e.g., check-number leading-digit mismatches) rather than auto-rejecting items.
• Process non-post payment exceptions.
• Perform reconciliations.
• Process card reissue and hotlist requests per fraud/disputes agent instructions; confirm Account Updater eligibility for recurring-biller cards prior to reissue.
• Support plastic card lifecycle tasks: activation exceptions, PIN reset processing, and card control object review (read-only queue triage).
• Log incoming CFPB/FDIC/state regulator complaints into the complaints management system with accurate categorization; route to the appropriate bank-partner workflow (case-by-case or monthly-reporting model depending on partner).
• Track SLA clocks and flag cases approaching aging thresholds for supervisory attention.

What you'll need

• At least a Bachelor's degree.
• At least 3 years of experience.
• Oral and written proficiency in English.
• Working knowledge of Regulation E (error resolution, provisional credit), NACHA/ACH rules and return codes.
• Baseline familiarity with Regulation Z consumer lending, FCRA, FDCPA.
• Understanding of deposit account lifecycle, ACH processing, card operations fundamentals, and basic lending servicing concepts (payment application, delinquency aging).
• Ability to learn and operate multiple case-management and core banking interfaces accurately; comfortable following structured runbooks and decision trees.
• High accuracy in data entry and categorization.

Nice to have

• Building meaningful client connections in deposit operations.
• Anticipating team and client needs in complex situations.
• Applying critical thinking to break down complex concepts.
• Interpreting data for insights and recommendations.
• Familiarity with AML and sanctions compliance.
• Developing understanding of regulatory risk and conduct standards.

Details

• Location: Bangalore (SDC), Table Space Towers, Bangalore.