R0000860 - Professional Services Consultant

Overview

Professional Services Consultant role focused on the technical design, deployment, and adoption of the New Relic Observability platform for strategic customers, acting as the deep technical expert who translates customer needs into scalable, automated Observability solutions.

What you'll do

• Lead the technical design and architecture of comprehensive New Relic solutions, focusing on large-scale deployment, data correlation strategies, and best practices for instrumenting microservices, serverless, and complex distributed systems.
• Design and implement automated deployment and configuration solutions for New Relic using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Go, Shell).
• Deeply integrate Observability into customer's Platform Engineering and CI/CD workflows (e.g., Jenkins, GitLab, GitHub Actions).
• Serve as the subject matter expert on Observability concepts, APM, Infrastructure Monitoring, and Log Management.
• Lead technical workshops and design sessions with customer architects, engineers, and leadership to define the implementation roadmap.
• Provide advanced technical guidance during initial deployments and optimization phases, addressing complex data ingestion, performance, and platform configuration challenges.
• Create and deliver technical documentation, blueprints, and training to enable customer Platform teams and internal Professional Services/Partner resources to confidently manage and extend the implemented solution.

What you'll need

• 5+ years of hands-on experience in a technical consulting, solutions architecture, or senior engineering role, specifically focused on cloud and application performance technologies.
• Proven, extensive experience with core Platform Engineering concepts, including building and maintaining automated, self-service infrastructure and delivery pipelines.
• Deep expertise in Automation, Scripting (e.g., Python), and CI/CD practices and tools.
• Exceptional knowledge and practical experience with Observability concepts (The Three Pillars) and products (New Relic, Datadog, Dynatrace, etc.).
• Ability to articulate the 'why' and 'how' of Observability to technical and non-technical audiences.
• Hands-on experience designing and deploying solutions on major cloud providers (AWS, Azure, or GCP).
• Strong communication and presentation skills with the ability to influence senior technical stakeholders and drive consensus on complex technical architectures.

Nice to have

• Experience with containerization (Docker, Kubernetes) is highly valued.

Details

• Locations: Bangalore, Delhi, Hyderabad, Mumbai, and Pune, India.
• Flexible workforce model: fully office-based, fully remote, or hybrid.
• Criminal background check required.
• Certain roles require candidates to pass an export compliance assessment as a condition of employment.