Record to Report Ops Senior Analyst

Overview

Lead BPO service delivery and Finance operations for a Record to Report team, ensuring contractual performance, SLA or KPI achievement, governance, resource management and financial control.

What you'll do

• Lead BPO service delivery and Finance operations, ensuring contractual performance, SLA or KPI achievement, effective governance, resource management, financial control and timely resolution of operational issues.
• Provide team leadership through clear performance expectations, coaching, mentoring and career development.
• Manage BPO service delivery against contractual commitments SLAs and KPIs driving corrective actions for performance gaps.
• Monitor transaction volumes workloads backlogs and resource capacity to ensure consistent service delivery.
• Manage workforce requirements including resource allocation recruitment attrition risks and mitigation plans.
• Lead operational escalations and coordinate resolution of system access and service delivery issues.
• Review process performance and drive continuous improvement and transition of new activities to BPO.
• Manage service governance including monthly reporting governance packs action tracking and stakeholder updates.
• Oversee BPO user access governance including new access changes password resets and timely removal of access for exiting team members.
• Partner with service delivery Finance leadership Transformation and Technology stakeholders to resolve issues and deliver agreed outcomes.
• Support period end Finance activities including GL journals cost centre reviews and budget forecast variance commentary.
• Prepare Finance control indicators and support budgeting and forecasting activities.
• Manage commercial administration including purchase orders and invoice processing in line with agreed SOWs.
• Support Finance projects and provide guidance decision support and issue resolution assistance to SSC BPO teams.
• Lead resource and capability planning, including workforce demand, recruitment, onboarding, capacity utilisation and resource conflict resolution.

What you'll need

• Bachelor's degree with Finance specialization.
• 5 to 8 years of experience.
• Budgeting, Forecasting & Variance Analysis.
• Risk, Escalation & Issue Management.
• Process Improvement & Transition Management.
• Stakeholder & Vendor Management.
• People Leadership.
• BPO or Finance Service Delivery Management.
• SLA & KPI Management.
• Finance Operations & Period-End.
• Governance & Executive Reporting.
• Resource & Capacity Management.

Details

• Location: Bengaluru.
• Skill area: Record To Report - Accounting & Financial Reporting Standards.