Rep I, Chat

Overview

Back Office Operations Representative supporting Tenant and Employment (T&E) services, handling support emails, identity verification document review, recommendation transactions, consumer disclosures, and consumer dispute research and resolution.

What you'll do

• Maintain a consistent high level of knowledge of T&E products, services, and tools.
• Understand and consistently demonstrate knowledge of specific T&E business processes when performing all back office operations work.
• Maintain a solid understanding of U.S. credit/financial principles, U.S. criminal justice system and criminal background report concepts, and U.S. rental housing system and housing report (eviction) concepts.
• Adhere to established processes and procedures when responding to support emails, reviewing identity verification documents, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and researching and resolving consumer disputes.
• Work with QA and team lead to improve individual performance based on feedback and coaching to ensure high-quality work product.
• Perform other duties as assigned.

What you'll need

• 0 to 3 years of experience in an operations job role or customer care/support job role.
• Moderate skills in Microsoft applications.
• Excellent verbal, written, and interpersonal communication skills.
• Must be self-motivated and a self-starter.
• Demonstrate attention to detail in all work completed.
• Proactively work to improve knowledge and adherence to company processes and procedures.
• Collaborate well with others in a team-oriented work environment.
• Adapt well to change and adjust priorities as needed.
• Display time management skills to follow up on in-progress work while balancing new work assigned through operations work queues.

Details

• Hybrid position: regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.