Representative Customer Service

Overview

Provide proactive and responsive customer service support for assigned customer accounts, processing routine orders, inquiries and service requests.

What you'll do

• Deliver proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Process routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolve standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinate with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintain accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalate non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

What you'll need

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.

Nice to have

• Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.

Details

• Full time position.
• Affiliated company: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED.
• Location: Pune, India.