Specialist, Sales Order Management

Overview

Order Management Specialist in International Customer Success, ensuring a seamless Order-to-Delivery process for international customers and acting as the primary customer contact for order matters.

What you'll do

• Process and manage customer orders from quotation through delivery, ensuring accuracy and compliance with agreed commercial terms.
• Act as the primary contact for customers, responding to order inquiries, providing delivery updates, and resolving order-related issues.
• Collaborate with Sales, Supply Chain, Manufacturing, Logistics, Finance, and Trade Compliance teams to ensure smooth order execution and timely deliveries.
• Monitor order progress, manage changes or cancellations, and proactively escalate critical issues that may impact customer commitments.
• Maintain accurate ERP records, prepare commercial documentation, and identify opportunities to improve order management processes and customer experience.

What you'll need

• Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
• 2-4 years of experience in Order Management, Customer Service, Supply Chain, or Commercial Operations.
• Good understanding of international order management, export processes, logistics, supply chain operations, and commercial documentation.
• Comfortable working with ERP systems, CRM tools, and Microsoft Office applications.
• Strong communication skills and ability to effectively coordinate with customers and cross-functional stakeholders.

Details

• Location: Mumbai.
• Submit your application before the advertised closing date.