Customer Experience Partner - SCM

Overview

Customer Experience Consultant role supporting customers after onboarding into the Maersk environment, building strong relationships and providing high-quality customer service.

What you'll do

• Manage customer channels and cases.
• Handle customer onboarding and relationship management.
• Manage contracts and disputes.
• Manage all file management activities post booking.
• Handle documentation and system updates.
• Support operational finance activities.
• Proactively communicate with customer service in case of exceptions.
• Support Customer Service in customer query resolution and exception handling.

What you'll need

• Bachelor's or Master's Degree.
• 2 to 6 years of relevant experience.
• Strong business, market and customer understanding.
• Passion to delight the customer through service.
• Ability to work on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines, typically under supervision.
• Skills developed through job-related training and on-the-job experience within a specific job discipline.
• Knowledge of standardized work routines and methods, and general facts and information, with support on non-routine problems.
• Excellent team player.
• Able to work under pressure.
• Well organised, efficient and effective, with an eye for detail.
• Strong interpersonal and communication skills.
• Fluent in English (written and oral).

Details

• Location: Mumbai, India.