Contracts Specialist

Overview

Contracts Specialist responsible for contract administration for all APAC and Europe contracts, and for monitoring compliance with the contract process across the business units supported (Sales, Deal Hub, Consulting, Conferences, etc.).

What you'll do

• Effectively process incoming requests from departments for assistance (Sales, OM, Controller, Deal Hub, Corporate Pricing, Contracts Negotiators, Corporate Legal, Consulting, Conferences, Client Compliance, etc.).
• Manage the team Outlook inbox, prioritizing emails by urgency and importance once approvals are received.
• Manage all incoming Master and Order Agreements for 100% compliance (e.g., Research, Consulting, and Conference business units), including inputting metadata into systems (i.e., Apttus), document comparison and confirming approvals, processing signature, and processing uploads into systems.
• Hold signing authority for order agreements and ensure 100% compliance with the legal empowerment matrix.
• Ensure compliance with Gartner corporate policy regarding document administration, including that non-standard items (legal term changes, non-standard SDs, non-standard pricing, and non-standard billing terms) have been approved.
• Execute any and all special ad hoc projects initiated to fulfill business requirements.
• Collaborate with global managers and global teams to seek continuous improvement and innovation to department processes.
• Prepare instructive communications to and liaise with the global Contracts Department, Client Financial Services, and Sales teams.
• Support the Contract Manager in providing first-line support to Sales on all issues relating to sales contracts and requests for contracts, escalating to senior staff as required.
• Maintain a fair, honest, professional, friendly and collaborative approach with all stakeholders, including remote team members and manager.

What you'll need

• Bachelor's degree or equivalent.
• A minimum of 2-4 years' experience dealing with contract matters, client legal and procurement departments, and Sales organization interaction.
• Maintain or obtain skills necessary to be proficient in department systems and document retrieval systems.
• Excellent communication skills developed in a sales-driven environment, including strong English skills (written and verbal).
• Client-facing experience with commercial awareness.
• Experience analyzing data (Excel or other data analytics tools) and advanced Microsoft Word skills.
• Strong understanding of contracts.
• Effective public speaking, organizational, prioritization and problem-solving skills.
• Willingness to assume responsibility and adaptability for the role, while displaying a sense of urgency to the business.
• Ability to work within a remote team.
• Demonstrates Gartner Core Values: Integrity, Objectivity, Results, No-Limits Mindset, Collaboration.
• Able to work autonomously, with a high degree of self-reliance, self-starter mindset and a sense of ownership.
• Team player with good time management skills.
• Help ensure that all SLAs are met and sales are fully supported across all varied requests.

Nice to have

• Salesforce experience.
• Multinational company experience.

Details

• Location: Mumbai.
• Hybrid work environment: virtual work when productive, with in-person collaboration at colleagues' locations.
• Job Requisition ID: 114157.