Customer Operations Specialist

Overview

Own day-to-day customer operations for assigned General Mills customers, serving as a key contact for order management and service issue resolution.

What you'll do

• Manage customer orders and related transactions accurately and within defined service timelines.
• Investigate and resolve issues related to order processing, product or service delivery, returns, and refunds.
• Respond to customer inquiries through phone, email, and chat with clear, professional communication and timely follow-through.
• Escalate complex issues with complete background information and coordinate with the appropriate teams through resolution.
• Maintain accurate customer interaction and transaction records in relevant systems; use data to identify recurring issues and trends.
• Collaborate with Field Sales, Supply Chain, logistics, and customer teams to improve processes, efficiency, and customer satisfaction.

What you'll need

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
• 3–5 years of experience in customer operations, order management, customer service, or supply chain operations.
• Working knowledge of Microsoft Office and customer relationship or order management systems.
• Strong communication, problem-solving, prioritization, collaboration, adaptability, and follow-through skills.
• Individual contributor role; people-management experience is not required.

Nice to have

• 5–7 years of relevant experience, preferably in a consumer goods or supply chain environment.
• Experience using operational data to identify root causes and deliver process improvements.
• Experience working with cross-functional or global teams across time zones.

Details

• Location: Powai, Mumbai, MH.
• Shift: 3:30 PM to 12:30 AM.
• Applicants must meet minimum age qualifications in the country in which the job is located.