Revenue Cycle Specialist III

Overview

The Revenue Cycle Specialist serves as a subject matter expert on order-to-cash handling tasks, collaborating with team leadership and cross-functional partners to support the Revenue Cycle and Order to Cash functions.

What you'll do

• Serve as a process SME to internal department team members on internal processes and source documents.
• Perform all team essential duties proficiently, including resolution of all revenue processes, handling queues in the Electronic Medical Records (EMR) system, and troubleshooting patient claims.
• In collaboration with leadership, support management of workflows and team resource allocation.
• Attend and co-facilitate associated meetings with internal departments.
• Utilize Microsoft Office and EMR reporting tools to support team initiatives and leadership requests.
• Participate in cross-department project initiatives, as needed.
• Perform all duties and document all information according to Standard Operating Procedures (SOPs) and workflows.
• Support work queue turnaround time requirements.
• Actively contribute to the process improvement process.
• Support and comply with the company's Quality Management System policies and procedures.

What you'll need

• High School Diploma or General Education Degree (GED).
• 2+ years of experience in a contact center, data entry, or customer service environment.
• 2+ years of experience in multiple computer systems, including, but not limited to, Microsoft Office Suite, Excel, Epic, and Onbase.
• 1+ years of experience working in a medical data entry environment utilizing EMR systems.
• Proven ability to solve complex problems related to overall workflow processes.
• Working knowledge of HIPAA Laws.
• Working knowledge of medical terminology, medical billing, and insurance terms.
• Working knowledge of laboratory terminology.
• Proficient in Adobe Acrobat, with a demonstrated ability to navigate multiple systems within order workflow and manipulate files into PDF.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.
• Strong attention to detail, organization, and record-keeping skills.
• Excellent analytical skills; ability to understand business processes.
• Excellent interpersonal skills; ability to interact and build strong working relationships with peers at all levels of the organization.
• Excellent communication skills, both written and verbal; ability to convey process updates.
• Ability to adapt to changing workload and circumstances effectively; able to respond to new information quickly.
• Ability to work overtime, as needed.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

Nice to have

• Experience with project-based work.
• Peer mentorship experience.
• Experience supporting multiple work streams concurrently.
• Process documentation experience with Microsoft Visio or similar programs.

Details

• Location: United States of America, Remote.
• Work shift: Standard.
• Travel: No.
• Pay: $20.50 – $41.00 per hour; pay may vary in specific locations.
• Significant work activities: continuous sitting for more than 2 consecutive hours in an 8-hour day; keyboard use for 50% or more of the workday.
• Ability to work designated schedule and maintain regular and reliable attendance.