Sales Operation - Senior Executive

Overview

The Sales Operations – Senior Executive enables efficient commercial execution across the West region through order management, SFDC administration, service invoicing, sales enablement support, data governance, reporting, and cross-functional coordination. The role reports to the Commercial Operations Manager and sits within the Customer Support team.

What you'll do

• Manage end-to-end order processing, fulfilment coordination, and execution for the West region, ensuring accuracy and timely closure.
• Manage partner and customer coordination, inventory availability, order tracking, and timely resolution of queries to ensure customer satisfaction.
• Administer SFDC, maintain customer and commercial data, and provide user support to improve system adoption and data quality.
• Manage service invoicing and coordinate with relevant stakeholders to ensure timely, accurate billing and resolution of discrepancies.
• Support sales enablement initiatives, including documentation, process coordination, and operational follow-through.
• Perform data hygiene, analysis, and reporting activities to maintain data accuracy and provide reliable business insights.
• Coordinate with sales, commercial operations, logistics, finance, service, and other internal stakeholders to ensure seamless and timely execution.

What you'll need

• Bachelor's degree in business administration, commerce, finance, supply chain, life sciences, or a related discipline.
• Demonstrated experience in sales operations, order management, commercial operations, customer support, service invoicing, or a related function.
• Working proficiency in SFDC or a comparable CRM platform.
• Data management, reporting, and Microsoft Excel skills.

Nice to have

• Five or more years of experience in a similar sales operations, commercial operations, order management, or customer support role.
• Understanding of biotechnology, life sciences, diagnostics, or a related field.
• Experience working in a regulated healthcare or medical technology environment and coordinating across multiple business functions.

Details

• Location: Bengaluru, India.
• Work mode: On-site, supporting the West and South region of India.