Sales Operations Planning Analyst

Overview

Lead Twilio's annual and semi-annual sales target-setting cycles and refine the sales customer segmentation model within the Strategic Operations team, aligning planning and analytics with GTM objectives.

What you'll do

• Lead the annual and semi-annual target-setting cycles for the global sales organization.
• Present target proposals, growth opportunities, and complex data insights to senior leadership using clear, data-backed narratives.
• Develop and refine the sales customer segmentation model.
• Extract actionable insights from large, complex datasets using advanced analytical and statistical methods to optimize revenue efficiency.
• Work closely with Sales, Finance, Product, Systems, and HR to align operational metrics with overall corporate strategy.
• Develop, maintain, and automate dashboards and reporting to track planning outcomes including target accuracy and territory outcomes.

What you'll need

• 6+ years of combined experience in Strategic Operations, Sales Operations, Revenue Operations, or Data Analytics within a fast-paced technology environment.
• Proven track record of leading target-setting cycles and planning frameworks for a GTM organization.
• Hands-on expertise in data visualization tools (e.g., Tableau, Looker).
• Demonstrated ability to translate complex analytical findings into strategic, business-focused recommendations for leadership.
• Strong project management skills, including experience managing cross-functional dependencies and scoping requirements.
• Deep understanding of core GTM processes and metrics (productivity, pipeline conversion, forecasting).

Nice to have

• Proficiency in SQL and relational database concepts, with experience using Python or R for statistical analysis and modeling.
• Excellent written and verbal communication skills.
• Ability to influence and build effective working relationships with all levels of the organization.

Details

• Remote role, not eligible to be hired in CA, CT, NJ, NY, PA, WA.
• May be required to travel occasionally for project or team in-person meetings.
• Reports directly into the Strategic Operations team.