Sales Support Manager – Airline Solutions Operations

Overview

Sales Support Manager for Sabre's global Air Sales Support team, improving commercial operations, managing airline technology change requests and ensuring accurate customer billing across the airline solutions portfolio.

What you'll do

• Coordinate the end-to-end Change Request (CR) estimation process, track deliverables and timelines, resolve bottlenecks and escalate delays to ensure timely execution.
• Work with technology partners, and internal Product and Technology teams to monitor service commitments, resolve issues and improve operational performance.
• Review airline customer agreements and billing records to identify discrepancies, validate charges and resolve issues with Sales, Finance and Billing teams.
• Review contractual billing arrangements for web services, APIs, EDIFACT and other airline messaging transactions to identify inaccuracies and prevent potential revenue leakage.
• Establish clear operational workflows, tracking mechanisms and performance indicators, while supporting process automation and system improvements to increase efficiency and transparency.
• Collaborate with senior stakeholders across global teams to drive timely decisions, resolve operational challenges and present performance updates and recommendations to leadership and steering committees.

What you'll need

• Minimum 10 years of professional experience in airline technology, enterprise IT services or technology consulting, including substantial experience in commercial operations, account management or technology delivery.
• Solid knowledge of commercial agreements, customer billing processes and revenue-related workflows, with the ability to interpret contractual terms and identify billing discrepancies.
• Working knowledge of technology concepts such as APIs, web services, with the ability to engage effectively with technical and business stakeholders.
• Proven ability to coordinate complex, cross-functional activities, manage competing priorities and influence senior stakeholders without direct reporting authority.
• Strong analytical, organizational and communication skills, with proficiency in Excel and experience managing operational tracking and reporting.
• High level of initiative, self-motivation and accountability.

Nice to have

• Strong understanding of airline business operations and technology solutions, including EDIFACT, NDC and how airline systems and services interact.
• Experience coordinating third-party technology vendors, managing commercial change requests or ensuring customer billing compliance.
• Experience with workflow management systems, process automation and operational improvement initiatives.

Details

• Location: Bengaluru, Karnataka, India.
• Hybrid work mode.
• Only candidates who meet the minimum criteria will proceed in the selection process.