Salesforce DevOps Senior Supervisor - Cigna Healthcare

Overview

Lead a Salesforce Platform and DevOps team supporting Cigna International Markets' Salesforce organisations, owning the Copado CI/CD pipeline, release and environment governance, platform health, and continuous improvement.

What you'll do

• Lead, coach and develop the Salesforce Platform and DevOps team, setting objectives and priorities, managing performance, supporting recruitment and onboarding, and planning capability and succession.
• Be accountable for the design, operation, security, resilience and roadmap of the Salesforce Copado CI/CD DevOps pipeline, including promotion paths, Git branching and merge practices, quality gates, automated testing, deployment controls, auditability, service credentials, integrations and pipeline upgrades.
• Establish and enforce DevSecOps standards across scrum teams, remove systemic delivery friction, provide coaching and escalation support, and use automation to improve deployment frequency, reliability, recovery and developer experience.
• Maintain a holistic view of the health of Salesforce organisations through monitoring of platform limits, performance, security posture, technical debt, metadata quality, integration health, package and certificate lifecycles, storage, licensing, unauthorised changes and operational trends.
• Own the Salesforce and OmniStudio seasonal release and managed-package upgrade process, coordinating scrum teams to assess impacts, plan regression testing and remediation, track readiness and ensure risks are understood before activation.
• Own environment governance, sandbox allocation and refresh processes, environment synchronisation and configuration consistency across development, test, UAT and production.
• Maintain proportionate controls for access, segregation of duties, least privilege, vulnerability remediation, static code analysis and audit evidence, escalating material risks with clear options and recommendations.
• Partner with scrum leadership, architecture, the Salesforce Centre of Excellence, security, quality engineering, product and business teams to align priorities, communicate service performance and influence platform and delivery roadmaps.
• Define service measures and use data to identify trends, prioritise improvement work and demonstrate business value, including reduced deployment failures, lead time, rework, operational risk and avoidable cost.

What you'll need

• Demonstrable experience leading, coaching or supervising technical colleagues.
• Strong hands-on experience with Salesforce administration, platform operations, release management or application development in a complex enterprise environment.
• Practical experience operating Salesforce CI/CD pipelines using Copado or an equivalent DevOps platform, including Git-based source control and multi-environment promotion.
• Good understanding of Salesforce development lifecycle, metadata dependencies, automated testing, quality gates, deployment validation and recovery or backout approaches.
• Experience coordinating work and influencing decisions across multiple agile scrum teams and matrix stakeholders.
• Proven ability to assess complex risks, prioritise competing demands, resolve escalations and make evidence-based recommendations.
• Strong written, verbal and interpersonal communication skills, including the ability to translate technical issues into clear business impacts and decisions.
• Bachelor's degree in Computer Science or a related discipline, or equivalent relevant professional experience.

Nice to have

• Salesforce Administrator, Platform App Builder or relevant Salesforce certification.
• Copado Fundamentals I, Fundamentals II or equivalent Copado certification.
• Experience with Salesforce Service Cloud, Experience Cloud, Health Cloud or OmniStudio.
• Experience with Azure DevOps, including Repos and Pipelines, and integration of automated test tooling into CI/CD workflows.
• Experience with static code analysis and security scanning tools such as SonarQube or Checkmarx.
• Exposure to AI-assisted software development tools for coding, code review, documentation, testing or analysis, with an understanding of responsible use, security and human validation.
• Working familiarity with general workplace AI tools, including Microsoft Copilot, and the ability to use them responsibly to improve productivity, communication and decision support.

Details

• Location: Bengaluru, India.