Salesforce QA - ServiceCloud Voice and Amazon Connect

Overview

Salesforce QA focused on quality assurance for Salesforce Service Cloud Voice, Amazon Connect, and related Salesforce clouds and integrations.

What you’ll do

• Design, develop, execute, and maintain test strategies and test plans.
• Perform functional, regression, integration, system, and end-to-end testing.
• Validate Salesforce functionality across configurations, Flows, Lightning components, and Apex.
• Build and maintain automated testing frameworks and regression suites using Copado.
• Collaborate with analysts, developers, architects, and project teams on requirements and acceptance criteria.
• Identify, document, prioritize, and track defects through resolution.

What you’ll need

• 5+ years of experience in Salesforce QA, Quality Engineering, or Salesforce testing roles.
• Proven experience with Contact Center, Service Cloud Voice, and Amazon Connect Salesforce implementations.
• Extensive experience building and executing automated test scripts using test automation tools.
• Hands-on testing experience with Service Cloud Voice, Service Cloud, Experience Cloud, and Lightning Experience.
• Strong understanding of Amazon Connect and Salesforce security models and sharing architecture.
• Experience using Copado for Salesforce DevOps, automated testing, and release validation.

Details

• Remote role based in the United States.