SAP BTP Integration Suite Operations Engineer

Overview

Operate and administer SAP Integration Suite and SAP BTP services, monitoring platform health, availability and performance, and managing incidents, problems and operational support.

What you'll do

• Operate and administer SAP Integration Suite services.
• Monitor platform health, availability and performance.
• Manage incidents, problems and operational support activities.
• Perform platform configuration and lifecycle management.
• Coordinate platform maintenance, upgrades and patching.
• Ensure monitoring, observability and operational readiness.
• Manage tenant configuration, certificates, connectivity and security.
• Support capacity planning and platform optimization.
• Collaborate with SAP Basis, Infrastructure, Integration teams and vendors.
• Drive continuous operational improvements following SRE practices.
• Debug and troubleshoot UI and backend services, and analyze logs, traces and runtime errors.
• Fix bugs and support live applications.
• Support CI/CD pipelines for application deployment and manage deployments across multiple environments.
• Manage role collections and user roles in SAP BTP.
• Handle production support and escalations, and provide clear, structured RCA documentation.

What you'll need

• 8+ years in SAP Integration, SAP BTP, or Middleware Operations.
• Strong operational experience with SAP Integration Suite.
• Experience with SAP BTP administration.
• Experience with incident, problem and change management.
• Hands-on experience with SAP BTP services, minimum 4+ years.
• Experience working with SAPUI5/Fiori applications.
• Hands-on experience with CAPM (Node.js) development and support.
• Knowledge of SAP Document Management Service (DMS).
• Experience with SAP Identity Authentication Service (IAS) and IAS integration and SSO configurations.
• Understanding of authentication and authorization concepts, and of OAuth, SAML and token-based authentication.
• Hands-on experience with Git for version control.
• Experience with CI/CD pipelines for application deployment.
• Understanding of application architecture (frontend, backend, services).
• Ability to analyze logs, traces and runtime errors.
• Understanding of monitoring tools and alert handling.
• Ability to manage multiple tickets across customers simultaneously.
• Ability to independently investigate and resolve complex issues.
• Strong communication skills to interact with global teams and customers.
• Good understanding of support processes and incident management.

Nice to have

• SAP Build Process Automation (BPA) experience.
• SAP Integration Suite, SAP BTP, SAP Cloud Connector, API Management and Event Mesh experience.
• ITIL, SRE and DevOps knowledge.
• Monitoring and observability tools experience.

Details

• Location: Bangalore, Karnataka, India.
• Work mode: hybrid-friendly culture.