Security Operations Center Operator

Overview

The SOC Operator assesses, analyzes and responds to safety and security incidents for the APAC region, using access control, video management and risk feeds to detect impacts to Accenture's people, products, property or brand, and alerts the appropriate response stakeholders. Based in Hinjewadi, Pune, Maharashtra, reporting to the SOC Shift Supervisor.

What you'll do

• Monitor and operate security systems including access control and CCTV, along with environmental monitoring and mass notification systems.
• Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems.
• Notify, assist, and direct external emergency personnel and internal resources as necessary.
• Dispatch security officers or law enforcement personnel for alarm response, calls for service, and emergency situations.
• Execute protocols and communicate at all levels across the APAC region to employees, site security leads, safety and security staff, or contracted officers as needed.
• Manage information flows to and from an incident.
• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports.
• Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately.
• Coordinate with Accenture's Corporate Security regional leads and Corporate executive protection leads on incident detection and management.
• Ensure that complete and accurate information is entered into the incident management system.
• Utilize and execute protocols and standard operating procedures to effectively manage global incidents.
• Monitor travel safety and security of the company's staff and maintain situational awareness of current global events.
• Monitor and respond to global alerts and events affecting company facilities and employees, providing immediate information and assistance as needed.
• Initiate mass communication notifications as required and notify leadership of events affecting business operations and employees.
• Ensure proper handling of highly confidential information.
• Perform other duties assigned by supervisors related to security and safety.

What you'll need

• Minimum 3-4 years of experience.
• Excellent verbal and written communication skills.
• Access control alarm monitoring.
• CCTV monitoring.
• Risk monitoring.
• Handling safety and security related calls from employees.
• Ability to type a minimum of 35 words per minute.
• Proficient in Microsoft Windows and Office Suite.
• Ability to work overtime on short notice.

Nice to have

• Experience in Global Security Operations Center or Regional Security Operations Center.
• Sending mass notification or people advisories to employees and travel advisories.
• Experience with CCTV/video management and access control systems such as Genetec video solutions or CCure 9000.
• Experience with protective intelligence monitoring tools such as Everbridge and ISOS Tracker.
• Great active listening skills, rapport building skills, and a patient and empathetic attitude.
• Adaptability and flexibility, and the ability to analyze threats and envision potential or real-time impact to operations.
• Ability to respond quickly and calmly to emergencies and stressful situations.
• Strong customer service, consensus, team building and negotiating skills.
• Strong cultural sensitivities.
• Ability to multitask in a fast-paced, at times stressed work environment.
• Strong team player, comfortable with a high-tech work environment and constant learning of new tools.

Details

• Location: Hinjewadi, Pune, Maharashtra (PDC3C).
• Management level: CL11 Analyst / CL10 Senior Analyst.
• Reports to the SOC Shift Supervisor.