Senior Analyst - OTC

Overview

Senior Analyst in Order-to-Cash (OTC) responsible for manual customer billing, applying daily bank receipts to outstanding invoices, and reconciling bank accounts within the finance team.

What you'll do

• Prepare and process manual invoices for customers.
• Post bank statements on a daily basis within the SLA and quality standards.
• Book payments against invoices based on remittance details.
• Reconcile bank accounts against the system on a daily basis.
• Identify and apply unknown cash receipts to the appropriate receivable.
• Follow up with customers to resolve discrepancies on unapplied cash and ensure correct allocation of funds.
• Collaborate with stakeholders to resolve issues and payment-related inquiries.
• Review and modify statements of account, ensuring attention to detail within SLA and customer requirements.
• Evaluate business reports, identify outstanding invoices, generate call lists and initiate customer calls to enable effective collection with promise to pay.
• Analyse customer accounts exposed to high overdue as per SOP (cluster segmentation).
• Track statements of account and dunning sent to customers on time and retain them for control and audit purposes.
• Resolve queries and disputes in a timely and accurate manner through liaison with external customers and internal teams (CS, Sales, Counterpart (ICB) and Dispute team).
• Review on-account payments and advise the OTC team where payments should be applied.
• Generate and distribute invoice reports to management.
• Ensure compliance with company policies and financial regulations.
• Assist in the development and implementation of invoicing procedures (customer billing).

What you'll need

• Highly developed verbal and written communication skills.
• Strong analytical skills.
• Strong skills using Microsoft Excel and Word.
• Excellent negotiation skills with a win-win attitude.
• Excellent analytics and a solution-based approach.
• Capability to work on cross-functional objectives.
• Multitasking ability.

Details

• Location: Chennai, India.